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Widespread CC-501 and CC-503 Errors Today

Brad95X

Most of my financial institutions are receiving CC-501 or CC-503 errors right now during One Step Update, only Wells Fargo successfully updated. I restarted Quicken and rebooted the computer, but the errors continue. Only one institution updated successfully.

Is anyone else experiencing this? What’s going on?

Update @ 3:41 PM CDT:

Chase, Fidelity, Discover Card, Barclays, Capital One, Charles Schwab, Frost Bank all failed beginning around 1 PM CDT today and are still failing.

All 3 of my Direct Connect financial institutions are updating successfully. All 7 of my Express Web Connect and Express Web Connect+ financial institutions are failing.

Quicken chat support replied "this error usually indicate connection issues with Quicken. These problems are typically resolved within 24 hours. I recommend waiting for 24 hours to allow Quicken to refresh your connections. If the error persists after that time, please contact us again, and we will be happy to assist you further with escalation."

I was hoping there might be some corrective action I could take now instead of just waiting 24 hours.

Any suggestions??

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NotACPA

Which FIs failed? Because my One Step Update downloaded from Chase, Fidelity, CitiCards and US Bank at 8am CDT this morning without a problem.

And I did another OSU at 1:16pm without a problem.

Brad95X

Chase, Fidelity, Discover Card, Barclays, Capital One, Charles Schwab, Frost Bank all failed beginning around 1 PM CDT today and are still failing.

All 3 of my Direct Connect financial institutions are updating successfully. All 7 of my Express Web Connect and Express Web Connect+ financial institutions are failing.

I was hoping there might be some corrective action I could take now instead of just waiting 24 hours.

Any suggestions?

NotACPA

Curious that you and I both have Chase and Fidelity … and it's working for me and not for you. I just tried an OSU again (3:59pm CDT) and got no errors. Both are EWC+.

Now, nothing downloaded because everything had already downloaded earlier today … but there were no errors either.

Those error codes are connectivity (not data file) related … but just on a lark you might try taking a backup (just in case), Validating your file, and trying again.

Another option would be to create a new, temporary, Q data file and adding only one or 2 of those accounts and seeing if you can download into this new file

Lastly, wait until tomorrow, as advised.

And, are you really running R62.16, as your signature line states? If so, why haven't you upgraded to the current R68.28? It's always possible the update could help also.

Brad95X

I appreciate those suggestions and I may try that tonight. I'm actually running R68.28, I need to update my signature line.

I've been editing my replies to you, and in case you didn't notice, in case it makes a difference with your advice?…..

All 3 of my Direct Connect financial institutions are updating successfully. All 7 of my Express Web Connect and Express Web Connect+ financial institutions are failing.

Brad95X

Update (4:47 PM CDT):

The widespread problem appears to have cleared on my system. All of my Express Web Connect/Express Web Connect+ institutions are now updating successfully… EXCEPT FROST BANK.

The only remaining issue is Frost Bank, which is still returning CC-503. Since Frost has unique MFA requirements, that now appears to be a separate issue rather than part of the earlier widespread failures.

Quicken Kristina

Hello @Brad95X,

I'm glad to hear the errors have mostly cleared up. The CC-503 issue with Frost Bank was a known issue, but it was marked resolved yesterday:

https://community.quicken.com/discussion/7974136/resolved-7-9-26-frost-bank-fdp-103-cc-503

Since you're still seeing the issue, I recommend contacting Quicken Support directly for further assistance. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that I could not be of more assistance!

Brad95X

Update 7/11/2026 3:45 PM CDT:

Waited the recommended 24+ hours. The widespread CC-501 issues resolved on their own, but the Frost Bank CC-503 error persisted…

so I deactivated and reactivated all 4 Frost Bank accounts at the same time(not separately). The issue now appears to be resolved.

Case closed for now, hopefully.

Brad95X

Update 7/11/2026 3:45 PM CDT:

Waited the recommended 24+ hours. The widespread CC-501 issues resolved on their own, but the Frost Bank CC-503 error persisted…

so I deactivated and reactivated all 4 Frost Bank accounts at the same time(not separately). The issue now appears to be resolved.

Case closed for now, hopefully.

Quicken Kristina

Thank you for the follow-up,

I'm glad to hear that the issue seems to be resolved!

If you need further assistance, please feel free to reach out!

chavezeg

For the past 5 months, I've been having to use daily, manual qfx file imports from my credit union instead of having the ability to use the One Step Update. Today, while going through the manual import process, the program prompted me to setup the One Step Update but failed with a CC-501 error instead. Not sure what this means, since I've not been able to use One Step Update for months, since the credit union updated their systems.

2026-07-22 07_46_13-.png

https://community.quicken.com/discussion/7971565/ongoing-3-9-26-golden-1-credit-union-fdp-105-cc-505