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First Horizon Bank Direct Connect payments creates incremental Payees at bank website

scottfmc

Making payments through Quicken via First Horizon's Direct Connect connection is creating incremental Payees at bank website (i.e. multiple instances of the same payee) in addition to consistently setting an 8 day lead time. The bank's support has not acknowledged this issue. Anyone else seeing this behavior? Check the bank's Payees and see if you don't have multiples.

[Edited-Readability]

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Bill Payments

Windows

Direct Connect

Comments

Quicken Alyssa

Hello @scottfmc,

Thank you for reporting the issue you are seeing.

I have some follow-up questions for you:

How long has this issue been happening?
Does this happen with all of your Direct Connect payments with First Horizon, or are only some payees affected?
When you say you see multiple instances of the same payee, are you seeing the bill sent to First Horizon multiple times, or is it breaking the bill amount into smaller payments?
Have you contacted the bank?
Are you able to share screenshots of what you are seeing in Quicken vs how it ends up on the bank's website? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Looking forward to your response!

scottfmc

Since First Horizon's system upgrade last month.

All Direct Connect Payees.

Payments are processed as intended, however, when I look at Payees at the bank website, there are multiple instances of the same Payee created. This is new behavior. Each payment creates a new instance.

Yes, but I haven't yet gotten past first line support. Still awaiting a callback.

See snippet of one payee attached.

[Edited-Screenshot]

scottfmc

A Digital Banking rep at First Horizon confirms that he sees the duplication of payees on my account. Has not seen that elsewhere (yet). He is opening a support ticket to have next-level review look at it.