All files are not backing up

Question

I am in the process of moving files from one computer to another. The NEW one is running Classic. The OLD one is running a 2012 version. The tech I chatted with said there would be no issues in transferring files. I backed up the OLD with no issues but when I went to restore to the NEW computer it only showed files and transactions to the last day of July. Kind of stumped. Any ideas? Thanks

UKR · Answer

Filtered register? Unexpected register sort order? "Missing" data? Unusual Running Balance?

Credit card transactions add to balance instead of subtracting (or vice versa)?

Did an unexpected mouse click mess up your register?

Could it be that your account register in Quicken is

• filtered to show only certain transaction types or

• sorted in some unexpected way other than by Date or

• limited to a certain Date Range or

• perhaps only showing the results of a search instead of "all transactions" or

• not scrolled all the way to the top or bottom of the register or

• shows an unusual, perhaps meaningless, balance?

Filtered register?

Check the filter settings (on top of the register). Is the register filtered in any way to only show selected transactions? If so, click the Reset button to reset the filters.

To show all transactions in the register, the Filter settings should be:

"All Dates", "Any Type", "All Transactions".

﻿Date Range filter selection excludes the dates you're interested in?﻿

Check the Date Range filter to see if it prevents you from seeing the dates you're interested in.

For example, a Date Range = "This Year" won't show you last year's transactions
Only Search results shown?

Is there any text in the Search box at the top of the account register?

If there is text and a red X, click the X to reset the register from showing only search results back to normal mode.
Unexpected Register sort order?

Is the register sorted in any way other than by ascending Date? Look at the register's column header ... which column header is highlighted and/or has the little black triangle?

About Register sort order:

For best results, your account register should be sorted by Date in ascending order.

Click a register column header to effect a different sort order by the clicked column. Click the same column header again to toggle between ascending and descending sort order. A small triangle next to the column header indicates the sort order: "▲" pointing up for ascending or "▼" pointing down for descending sort order.

For more Register Sorting Options, click the Account Actions gear icon then click Sorting Options. Review and work with the available sorting options to see what they do.
New transactions appear to go missing right after you save them?

For example, you are entering a number of back-dated transactions and they appear to disappear as soon as you hit Enter ... they're most likely above the currently shown transactions page in the register and you have to scroll up to see them. To keep them on the screen, Sorting Option "By Order Entered" will help keep these transactions on the bottom of the register, next to the new transaction entry line. Just don't forget to re-sort the register by Date when you're done.
Unusual Running Balance? Transactions add to instead of subtracting from Balance?

If your credit card register shows

• a Running Balance that is black (positive) when you're sure you're owing money to the bank and it should be red (negative), or vice versa,

• or it's showing an unusually high positive or negative amount,

• or it appears to be adding charges to the balance instead of subtracting from it

please verify that your account register is properly sorted by Date, not filtered and not showing the results of a Search

NotACPA · Answer

I don't understand what you're saying.  A Q Backup works upon an entire Q data file, or for older versions of Q the entire set of files that are needed … NOT on individual transactions.

SO, I don't understand HOW only transactions from the last day of July could be shown, AND I don't understand your "only showed files" at all.

Please clarify.  Posting graphics would be helpful