This discussion was created from comments split from: Quicken is creating duplicate transactions on my matching downloads.
I schedule my transfer from Money Market to Checking at my bank's site, since Quicken Online Center doesn't let you schedule transfers. I don't want to see the transfer in my registers until it occurs, and I am also getting a double entry. One comes in as a cleared entry that is WRONG because it is categorized to the Checking account. The other entry, with the pencil, is correct.
So Quicken ends up double-crediting the transfer in my checking balance until I void the cleared entry and clear the penciled entry.
Question: Should I maybe change the Transfer Detection Preference?
I'm also on Windows 11, R68.31, Build 27.1.68.31.
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Thank you for sharing details about your specific scenario.
It sounds like your issue may be different than the others in this thread. Are you seeing reminders losing their category once they are entered into the register? If not, let me know so I can move your post to a more appropriate location.
I am curious: have you checked your renaming rules and memorized payees? If this transaction downloaded with the incorrect account name for the transfer category, my first thought is that a renaming rule/memorized payee is interfering.
Please go to Tools > Memorized Payees and see whether you have "Online Transfer" set to the [Business Checking Plus XX] category. If you do see that category assigned, you can remove it.
Here is an article with more information on Memorized Payees and editing them: https://www.quicken.com/support/how-use-memorized-payee-list-quicken-windows?srsltid=AfmBOorU8p0WcHuy0QF0tyD5ZrmdhkdmLcT6nf1UdrosJTm3Q1W0kkQK
To check for Renaming Rules, you will go to Tools > Renaming Rules and look to see if you have any rules renaming these transactions to "Online Transfer". This would only be significant if you had also found the memorized payee with the incorrect category assigned, as these two work together: renaming the Payee, and then applying the categories you have assigned to that Payee.
Here is an article for Renaming Rules as well: https://www.quicken.com/support/how-create-and-edit-renaming-rules-quicken-windows/?srsltid=AfmBOoqXtyZ7JaxKNgUsrONXJtds6lqDoiqlSgUalDs_DLkUnmh3ymZ7
Looking forward to your response!
I did have an entry in my Memorized Payees list, so I deleted that and restarted Quicken. I did not have anything related to a transfer in my Remaining Rules. Next, I tried a small scheduled transfer initiated from my bank and, unfortunately, I got the exact same result: double posting in my Checking Account. Just like the pic I posted. Note that my Business Premium Money Market account register is accurate; it properly shows a cleared entry that credits my Checking Account. It's only the Checking register that shows the double post with the wrong one cleared.
Also, no, I'm not seeing reminders losing their category, just wrong categories and doubling. Sorry for the confusion. Any other ideas? Thanks for your help!
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I set Transfer detection exactly like you showed above and the exact same problem still exists, the Business Checking Register has the Online Transfer twice, once cleared and once with the pencil. The cleared entry categorizes it to Business Checking (the same account) which is wrong. Any other ideas? Thanks!
Thanks for trying the steps and following up!
Can you tell me how long this issue has been happening? Additionally, where is your data file located?
You can see your file location by going to File. Near the bottom of the menu, your most recent files will be listed 1-4. #1 is the file you are currently in, and the file pathway/location will be displayed. What is shown there for #1?
Thank you.
I'm not sure when it started. I was doing transfers though the Online Center and I THINK that was working fine. I then needed to schedule some transfers (while I was away) and Quicken doesn't seem to support that (am I right?) without using my bank's website. I also liked the idea of the transfer not getting posted until it happens (again, requiring the bank's website). The bank is PNC btw. I just started using the latter method in the last month or two, but I think I schedule one at PNC a long time ago and had the same problem.
The file 1 is at C:\Users\myname\Documents\file name
Do you need any more or more specific info? Thanks!
Thank you for your reply,
The downloaded transaction in your screenshot appears to be a transfer from that checking account into the same checking account. Is that how it displays in Quicken? If that is what's happening, it's likely the reason why Quicken isn't detecting that it's the other side of the transfer and is generating the second one (with the pencil icon next to it). Are you able to manually match the transaction with the pencil icon to the downloaded transaction?
Thank you!
That IS how it displays in Quicken. Let me try it again and see if I can use the pencil to Match, and if it cleans up the wrong, but cleared transaction. I never knew exactly what the pencil was. I'll report back and thanks!
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Please let me know how it goes!
This is soooo confusing to me. So I did another test— a $30 transfer schduled for the next day on the PNC app. The next day in Money Market register the correct entry appeared, as cleared, and had a blue dot that I approved. PERFECT! But over in the Checking Register there were the two entries again. As before, one was wrong because it was categorized to the Checking account and that entry was cleared, and the other categorized correctly from the Money Market account and it had the pencil. This time I clicked on the pencil and approved the suspected match. Quicken then DELETED the correct entry and left the incorrect one. Then I went BACK over to the Money Market and THIS TIME a pencil appeared over there. When I 'approved' that Pencil's match, I believe everything was then correct in both accounts. This can't be the correct workflow. It made no sense. Going forward I'm going to try to make same day transfer in Quicken's Online Center as much as possible.
I suspect that matching caused the correct information to be overwritten by the incorrect information. When you corrected it, Quicken didn't recognize that the other side of the transfer was already present in the other account, so it added a new entry for it.
Because of that, the best workaround for the double entries would be to delete the incorrect entry and mark the correct one Cleared.
Is this issue happening only with the PNC accounts? Which connection option are you using? You can see the connection option by navigating to Tools > Account List and checking the Financial Institution column next to the problem account.
If the Financial Institution column isn't visible, you can click the Options drop-down near the lower-left portion of the Account List window and select it.
Only with PNC and its Direct Connect. And I agree about that workaround. I still find it odd that it doesn't happen when I use Transfers at Online Center. It'd be great if you could schedule a transfer there.
To further investigate the issue, I recommend contacting Quicken Support directly, as they have tools we can't access in the Community, and they can escalate the issue as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.
If you want to see the ability to schedule transfers added to the Online Center, I recommend creating an Idea post to request it. Ideas that get enough votes may be implemented in the future! For information on creating an Idea post, please see the post linked below:
