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Quicken downloads no longer working for American Fund (Capital Group)

FrankE

First off, I have read all of the info posted. I have disconnected all accounts (I have one for each fund). I then tried to reconnect…no joy. I tried to add it as a new account…no joy. The process of adding the account in Quicken is nothing like what is described on the Capital Group website. It states that Quicken should direct you to log in at Capital Group, as there is multi-auth security in place. That never happens, so I do not see how this will work with MFA. Is there a fix for this in the works? I am tempted to just go manual, which I do not want to do, and it really diminishes the value of Quicken. Please fix.

[Edited - Readability]

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Comments

Quicken Laura

Hi @FrankE,

Thank you for reaching out and sharing what you are experiencing.

American Funds (Capital Group) connects to Quicken using Direct Connect, which is why you are not being redirected to the Capital Group website to complete the MFA login process. With Direct Connect, the connection is made directly through Quicken using the credentials associated with your Direct Connect account.

If you are entering the correct Direct Connect credentials and the account is still not connecting, could you please let me know what error code or exact error message you receive when attempting to connect? That information will help me investigate the issue further and determine what may be preventing the connection.

I look forward to hearing from you.

Quicken Laura

Hi @FrankE,

Just checking in; we haven't heard back from you in a while.

Do you still need assistance?

Thank you!

Nancy10

I am having the same problem since the update with American Funds. Part of the problem has been that instead of using only the account # to set up the download Quicken previously required the specific fund to download. Most accounts have more than one fund in it. Now, when I try to reconnect, I have tried using only the account number and the fund number, followed by a comma and then the fund. Neither method has worked, and I have not been able to get any satisfaction from either Am Fund or Quicken to know how this is to be handled. Please explain the correct method of linking these accounts

Nancy10

[Removed - Duplicate]

Quicken Laura

Hi @Nancy10,

Thank you for sharing the details of what you’re experiencing.

To better understand the issue, could you please clarify the following?

Are you trying to connect your account to Capital Group-American Funds, or to another American Funds instance in Quicken?
Is the Customer ID you use to connect the account in Quicken now the same as your account number and fund number?

I look forward to your response and to helping you further.