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Costco card transactions not downloading

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This discussion was created from comments split from: CIT Bank not working as of 20260819. Error FDP-101. Cannot Connect.

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Missing Transactions

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Teri A

I'm having the same issue that others are describing. I have a Costco Citibank credit card. I have another Citibank card. They each have their own log in profiles. I've never had an issue with having the transactions downloaded into Quicken. The issue started around the beginning of July where Quicken doesn't download the Costco card transactions.

Quicken Kristina

Hello @Teri A,

Thank you for letting us know you're encountering this issue. To help troubleshoot, please provide more information:

Is this affecting only your Costco credit card, or is this impacting both accounts?
Are you seeing any error messages/codes?
- If not, what happens when you try to update your accounts?

If you haven't already done so, I recommend following these troubleshooting steps from our article about transactions not downloading:

Be sure to follow these steps in order:

1. Go to Edit > Preferences > Downloaded Transactions. The option Automatically add to banking registers needs to be unchecked.

2. Refresh your online account information by clicking the Actions Gear Icon on the upper right of the register, and select Update Now. Follow the on-screen instructions to complete the update.

3. Confirm that the Sort Order in your account is by Date; just click the top of the Date column in your account register. It's possible the transactions are in your register, but not where you thought they'd be.

4. Click the Reset button at the top of the register. This will confirm that there's no filtering in your account register.

5. Try refreshing your login session: To do this, go to Help > Refresh Sign in. After completing the log-in process, trying running a One Step Update again.

6. Go to Actions (Gear Icon) > Register Columns > Check Downloaded Payee in the account register. This allows you to search by Payee to confirm the transactions haven't been renamed unexpectedly.

7. Go to Tools > Account List and check Show Hidden Accounts at the bottom left. Confirm the missing transactions haven't been added to a hidden account by clicking on the name of any account that appears with a check mark in the Hidden column.

I look forward to your response!