CIT Bank not working as of 20260819. Error FDP-101. Cannot Connect
Having the same issue with the Quicken Direct tool. Never connecting to the bank and deactivate/reactivate accomplishes nothing.
Just to investigate I downloaded a QFX file from the bank and imported it into Quicken using the Web Connect connection type which was successful.
Established a Quicken help ticket today. Friday morning August 21.
just doubling down on the previous posts. same issues. Deactivate/reactivate is no use.
Hello All,
Thank you for the reports and information you have provided in regard to this issue. This issue has been escalated to our teams and is currently being investigated under ticket CTP-18254.
If you are experiencing this issue, please submit your log files through Help > Report a Problem in Quicken.
Once you've submitted them, please let us know here so we can make note of your report.
We appreciate everyone's patience and the additional information you've provided while this is being investigated.
Thank you!
Submitted report to Quicken
Thanks for submitting! We'll get your details and files added to the ticket.
Thank you! (CTP-18254)
Broken for me too, again. Worked evening of 8/19/26, broke since at least evening of 8/20/26. Reported a problem through the app.
Hello @blmatthews,
Thanks for chiming in and providing these additional details.
We'll add your details and files to the ticket.
Hello Everyone - I received an email this afternoon from Quicken support (Ticket ID 12561131) advising that the connection issues with CIT Bank has been resolved. Unfortunately there is no change on my end even after relaunching the program and reconnecting my accounts with CIT Bank. Multiple error codes: FDP-101; CC-601; FDP-106; CC-506.
Why do we have multiple threads addressing this same issue with moderators Anja, Laura, Kristina?
I just tried it and the first time it said the accounts on CiT didn't match my Quicken accounts (which isn't true, I haven't change either in quite a while) and to reconnect. That didn't work so I disconnected the account entirely and tried to connect using CiT Bank Online and CiT Bank N.A. New Login. All three give me:
Please try again later.
Care Code: FDP-102
Details: FI_TIMEOUT Access Denied
So… still broken 😥
Hi All,
This issue has been escalated internally. Users are currently being affected by multiple errors, including FDP-105, FDP-101, FDP-102, and CC-601. Our team is actively working toward a resolution. At this time, we do not have an estimated time for a fix.
We recommend monitoring the Community Alert, as it will be updated when new information becomes available.
Thank you for your patience and understanding!
Thank you for your continued patience while our escalation team investigates this issue. Since we’re seeing multiple errors reported by different users, the team is asking everyone to try the following steps:
After trying the alternate connection, please let us know:
This information will help our team identify the different errors and continue working toward a resolution.
Thank you for your help and cooperation. We look forward to hearing about your results!
[CTP-18254]
I started doing that, starting with CIT Bank N.A New Login, and… it worked 🤷♂️ I then did another update just to make sure the connection and first update weren't a fluke, and that worked too. I don't have any transactions to download, so can't comment on that part, but it did connect without error.
I tried the method above but to no avail. I sent in the logs and error as requested. I also tried to add a new account using the CIT Online (which I was using originally), and that failed too.
I'm glad to hear that it worked!
@gulger99,
Thank you for letting us know that the issue persists and for sending the logs! It will help our teams investigate.
(CTP-18254)
Thank you Carlos - changing to "CIT Bank Online" worked for me. My story: After deactivating in desperation, I was unable to reconnect to the "CIT Bank N.A. New Login" in August. After reading this post, I went to Tools-Add account, and added using "CIT Bank Online". Quicken let me link to my existing account.
Quick update: was working again for a day, today not working again. I'm simply going to abandon the effort for now since for me, CIT is just a savings account that I collect interest on so only need to do monthly and I can do that manually. I will say that since disconnecting the account from online update over the past week (until I just tried again), my general updates to my accounts are back to "normal" speed (under a minute versus 3 minutes or more sometimes). I've realized now that the reason for the slowdown was apparently the CIT Bank connection. I will check again in a month or so to see if the connection issues have been fixed but to me, no big loss, just disappointing. Quicken Mac user.
Hello @blubkeman,
Thank you for sharing your experience! To clarify, it seemed to be resolved earlier (aside from the slowness you mentioned), but now it isn't working again?
I look forward to your response!
Correct. I had disconnected my connection (the "New" one that had been around for months) and then tried to reconnect per your suggestions to both connections. The "New" one worked once, but the next day when I did account updates, it threw the same error. I haven't attempted to reconnect again since the note I sent yesterday and don't plan to unless you ask me to. Thanks!
Alternating between days with success & failure connecting to CIT Bank. Some days CIT Bank Online works, other days CIT Bank N.A. New Login works & then there are days with neither working bu Web Connect downloads of QFX files does work. Whether there is success connecting can also change over the course of the day? Nothing consistent. Reported a problem with screen shots uploaded. Today codes FDP-106 & FDP-105 popped up.
Hello @jon857,
Thank you for letting us know that the issue is intermittently persisting and for sending the logs!
I forwarded the information to our teams.
Connecting with CIT Online has been working for me the past week but this morning I am getting the same error. Ugh!
Hello @danielwilson9304,
Thank you for letting us know you're still encountering issues. To clarify, which error(s) are you seeing? Is it intermittently working, or are you completely unable to connect?
When I tried this morning it said the accounts in Quicken don't match those on CiT, which is simply wrong, and said I had to reconnect. I went through that and that worked, so at least for now it seems to still be working for me, although the whole thing still seems kind of flaky.
After a week plus of spotty download connections I finally can say no error messages today with either connection to CIT Bank!
Over the past 5 days using "CIT New Login" flagged WCC Code CC-502, 506, 503 successively. Switched to "CIT Bank Online" and triggered CC-505. Let everything settle down over the weekend & at this moment no issue connecting.
Now my CIT accounts are configured to connect via CIT New Login and my spouse with CIT Bank Online. Hope that this is the end of this circus.
Thank you for the update!
I'm glad to hear you can connect without errors now!
Here we go again. I'm running QM ver 9.2.2. Since the connection was fixed last month I've have been able to download my & my spouses transactions from CIT Bank just fine. This week out of the blue I am once again generating error code 502 & not able to complete the connection. I will upload my error report. Please investigate. Thanks
Thank you for the follow-up, though I'm sorry to hear that the issue has returned.
CTP-18254 is still open, and our teams are continuing to work toward a resolution.
Same here. Could connect two nights ago (Sept 23 around 7pm PT), couldn't connect last night, can't connect tonight. Reported a problem, but I have to say, this is getting annoying. About the only reason I subscribe to Quicken is to pull transactions and if it can't do that…
Thank you for letting us know you are also seeing the issue again,
Our teams are still working towards a resolution. In the meantime, if the financial institution offers it, you may be able to update your accounts by downloading a Web Connect/QFX file from the financial institution and importing it into Quicken. For more information about Web Connect, please see this article: https://www.quicken.com/support/mac/web-connect-troubleshooting/#section-osx-1
Thank you for your continued patience!
This is REALLY getting annoying. I was able to update with CIT Bank a little over a week ago, but now I'm getting two different error messages. Is this ever going to be fixed?????
[Edited - Readability]
Thank you for sharing your feedback! I understand it's frustrating that this issue has persisted for so long. Our teams are still working towards a resolution. In the meantime, if the financial institution offers it, you may be able to update your accounts by downloading a Web Connect/QFX file from the financial institution and importing it into Quicken. For more information about Web Connect, please see this article: https://www.quicken.com/support/mac/web-connect-troubleshooting/#section-osx-1
Thank you for your understanding and continued patience!
Having the same issue. Is there an update on the status of fixing this. It has been going on for sometime now. Thank you.
Hi @AStuartMills,
Thank you for chiming in. I’m sorry for the extended resolution time and understand how frustrating a prolonged issue can be.
Unfortunately, the issue is still ongoing, and our team continues to work toward a resolution. We’ll share any new updates through the Community alert as soon as more information becomes available.
Thank you for your patience and understanding.
I have not be able to connect for a couple months, first I though it was because I was in Canada, but now back in the states and still not connecting. Disconnected and reconnected and I still get Care Code: FDP-102
Hi @Marc,
Thanks for letting us know that you are also being affected by the FDP-102 issue with CIT Bank. This issue has been escalated internally, and our team is currently working toward a resolution. At this time, we do not have an estimated timeframe for a fix. I recommend monitoring the Community Alert for new updates as they become available.
Thanks for your patience and understanding.
I've also been having issues [currently CC-502] with the CIT Bank connection.
I've been watching the ongoing issue with not being able to connect to CIT bank. I have the same issue. On top of that … on the few times I've gone to my accounts list to try to reestablish the connection, Quicken freezes during the process and I have to use Task Manager to shut it down, then restart.
OK. We're pretty much at the one month mark for this issue as it is laid out on this forum. Can anyone give us a better idea when it will be resolved? If not, can we at least know what's happening to fix the issue? Thanks.
Yeah, Quicken keeps saying 'thanks for your patience and understanding." Mine is wearing pretty thin.
Hi all,
Thank you for reporting that you’re still experiencing connectivity issues with CIT Bank.
We can see that the case status has been updated to “Outage (FI Blocking).” At this time, we recommend contacting CIT Bank directly and submitting an inquiry to let them know that you’re still unable to connect your accounts.
Could we get some detailed information from the Quicken team on what exactly “Outage (FI Blocking)" means? I'm sure this status has internal significance to Quicken, but if we are going to go to bat against the financial institution, I'd rather not finger point, but have useful information to provide them.
Hi @Roger Kint,
An Outage (FI Blocking) status means that the financial institution is currently preventing Quicken from authorizing and connecting to your account.
Because the block is coming from the bank’s side, we recommend contacting them directly and letting them know that you’re still unable to connect your account. They can check what is preventing the connection on their end and determine whether they can remove the block.
I hope this helps clarify the situation!
Thank you.
I have just gone online to my CIT Bank account. Through their Message Center, I sent the following note:
"For some time now, I (and many others!) have not been able to download transactions from CIT Bank through our Quicken. This connection is very important to many people, and it is very inconvenient not to have it. We went through Quicken first, but they report that the "Block" is initiated from the bank. Will you please let me know if this is something you intend to continue or if this is a "fixable" issue. If the latter, how long will we have to wait to be able, once again, to successfully connect to our CIT Bank account through Quicken. Thanks."
I'll get back to all if I hear from them within the next few days.
Contacted CIT Bank. They're saying this issue is on you. Here is their message back:
Thank you for contacting CIT Bank. We’re sorry that you are having issues with Quicken Web Connect. Recent enhancements to online banking may require that customers re-establish relationships with third party applications, such as Quicken. If you are using the Quicken program to access your CIT Bank online banking profile, please make certain you have cleared the cookies on your device prior to asking Quicken to connect to your online banking program.
Also, please note that you are able to download the transactions from your online banking profile to Quicken. Please click on your account to bring up the transaction history. Towards the top right of the page, please select the Download Transactions option. On the following screen, you will select Quicken from the file format dropdown and then you can select the dates of the transactions you wish to download. If you are having trouble with downloading the transaction information from your online banking profile to Quicken, please provide us the exact steps (including the date and time with time zone) you have and send us a screenshot of any error you encountered to us.
If the Quicken Web Connect issue persists, we ask that you provide us with the Quicken OFX and Connection logs for our research.
To find your Quicken OFX and connection logs in Quicken, go to the Help menu, select Contact Support, and then click Log Files. From the window that appears, click on either OFX Log or Connection Log to view the files in Notepad or your system's default text editor. For Windows and macOS, navigate to the log files: Go to Help > Contact Support > Log Files.
View the logs: A window will appear. Click on either OFX Log or Connection Log to open the respective file.
Save a copy: To save a copy, open the file and go to File > Save As.
Please note that for the Quicken Direct Connect method, the OFX log is the main file. For other connection methods like Express Web Connect, the log may be in the OFX log or the Cloud Sync log..
Should you require additional assistance, please feel free to contact us. Thank you for choosing CIT Bank.
Contacted CIT Bank. They are saying this is a Quicken issue. Please, SOMEONE TAKE RESPONSIBILITY FOR THIS AND FIX IT!!!!
