This discussion was created from comments split from: America First Credit Union NEW UPDATE 8/19/2026.
Still receiving Invalid OFX from your institution error. Using Direct Connection.
Hi @warren_worsley,
Thank you for letting me know that you’re still experiencing the issue. Could you please confirm whether you’re seeing a specific error code, or if the only message displayed is “Invalid OFX”?
Additionally, to help us better understand the situation, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.
I look forward to hearing from you.
Here is the error.
Thank you for your reply,
Thank you for sharing the screenshot of the error message. Based on the error message and the fact that this is a Direct Connect connection, it appears to be an issue happening on the financial institution's server. Have you contacted them about this issue?
Thank you!
Hello @warren_worsley,
We haven't heard back from you in a while. Do you still need assistance?
Check back and let us know! Thank you.
Yes, it's still an issue. It sounds like Quicken still can't figure it out.
[Edited - Enabled Link]
It also works with just one sub-account (checking) just fine. You add a second sub-account (savings) and it stops working.
Thank you for letting us know @warren_worsley!
Could you please confirm the connection type for the checking account? You can find this by following these steps:
I’m also seeing a CP_SERVER_ERROR on our end, which has already been reported to our internal team. They’re currently investigating the issue. While we don’t have an estimated resolution time yet, you can bookmark the community alert to receive notifications when updates are available.
I look forward to hearing from you. Thank you!
Here is the screen shot
You referred to the checking and savings accounts as sub-accounts. What are they sub-accounts of? Do you have the main account connected in Quicken? Do the sub-accounts' information download into the main account in your file?
