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Duplicate pending transactions downloaded for Visa with every One Step Update

EvDob

Lately every time I do an OSA, all my pending transactions get duplicated in my Visa accounts. Problem report submitted. I just noticed this over the last couple of days.

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duplicate transactions

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Comments

Quicken Carlos

Hi @EvDob,

Thanks for letting us know about the issue you're experiencing. To better understand what may be causing the duplicate transactions, could you please provide some additional information?

Have you tried turning the Pending Transactions option off and then back on?
To do so, go to Edit > Preferences > Pending Transactions.
Have you entered any of the transactions manually?
Do the downloaded transactions appear twice with the same Downloaded ID, or do they appear twice with different Downloaded IDs?
Could you please upload a screenshot of the duplicate transactions showing the Downloaded ID?

To check the Downloaded ID, I recommend following these steps:

Click the Register Columns gear icon at the top right of the account register.

Place a checkmark next to Downloaded ID, then click Done. If you use Two-Line Display, you will need to select Downloaded ID and Downloaded Reference.

Review the Downloaded ID. This is the unique identifier assigned to each downloaded transaction and is used by Quicken to determine which transactions have already been downloaded and which still need to be downloaded.

Because duplicate transactions can occur under multiple scenarios, the answers to these questions will help us determine the appropriate next troubleshooting steps.

I look forward to your reply!

EvDob

Turning pending transactions off & on didn't help.

I didn't enter the transactions manually.

How do I see the Downloaded ID in pending transactions?

Quicken Carlos

Hi @EvDob,

Thanks for checking that. The Downloaded ID is not displayed directly in the Pending Transactions section. The steps I provided are for viewing the Downloaded ID in the account register and confirming whether the transactions have been matched to an incorrect transaction.

Since turning the Pending Transactions option off and back on did not resolve the issue, could you please upload a screenshot of the duplicate transactions, if possible?

Also, could you please let us know the name of the financial institution where you're experiencing this issue?

I look forward to your reply!

EvDob

This is from Elan Financial Services. I'm also seeing it with Chase. Both are Visa cards.

Quicken Carlos

Thanks for uploading the screenshot of the duplicate transactions, @EvDob.

Since this issue is affecting multiple accounts and Financial, I suggest testing to see if the issue persists in a new Quicken file. This will help us determine whether the issue is specific to your current Quicken file.

To create a test file:

Select File > New Quicken File.
Select New Quicken File and click OK.

In the File Name field, enter Test, then click Save.

Add the affected accounts to the new file.
Turn on Pending Transactions for the affected accounts.
Download transactions and check whether the duplicate transactions appear in the new file.

Please let us know whether the issue occurs in the new Quicken file as well.

I look forward to your reply!

EvDob

That seems like too much work for someone who isn't a beta tester getting the product for free. Maybe you can improve your bug reporting so that you can diagnose these problems from looking at the report.

Quicken Carlos

Hi @EvDob,

I understand your frustration, especially after having to go through multiple troubleshooting steps. I appreciate you taking the time to share your feedback and the details of what you’ve experienced.

At this point, I recommend contacting Quicken Support for further assistance. They can guide you through any additional troubleshooting steps in real time and, if necessary, escalate the case for further investigation.

Phone support is available Monday through Friday, from 5:00 AM PT to 5:00 PM PT.

This issue may require an agent to review the logs and escalate it to the appropriate team for further investigation.

geiranger

I have the same problem after updating to R69.21. The problem is across multiple credit cards and banks. Example:

voyagr7

I just want to add that I am seeing the same problem with credit cards and bank accounts. This started very recently, with the last couple of version updates - R69.21 & R69.25. I get duplicate pending transactions with every download. I do not want to waste time with a bunch of troubleshooting steps. I want Quicken Support to do the troubleshooting and fix the problem and then send a new version to correct problems introduced by the more recent versions. Support should be monitoring this community forum.

Quicken Carlos

Hi @geiranger, @EvDob and @voyagr7,

Thanks for bringing this to our attention and letting us know that you’re experiencing the same issue with pending duplicate transactions.

To help us escalate this issue to the appropriate team, we’ll need the following information from each affected user:

A screenshot showing the duplicate transactions in Quicken showing date and amount.
A screenshot showing the corresponding pending transactions on your financial institution’s website.
Your logs, if you haven’t already submitted them. You can upload them through Help > Report a Problem.

If you’re willing to provide this information, please let me know. I can send you a Direct Message with instructions for securely sharing the screenshots.

I look forward to your reply!

[CBT-1272]

EvDob

I no longer have any pending transactions. When these went off pending status, a couple of sets of duplicate pending transactions went away.

EvDob

Sent another problem report in case it helps.

Quicken Kristina

Thank you for your reply,

I forwarded the updated information to our teams.

Thank you!

(CBT-1272)