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CIT Bank Online CC-503 errors

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This discussion was created from comments split from: CIT Bank not working as of 20260819. Error FDP-101. Cannot Connect.

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Jim Ostell

I have been having this same problem for 3 weeks with CIT Bank Online. I'm using the Windows version of Quicken, but I didn't see this discussion there. I got a variety of errors over the last 3 weeks, with Quicken gradually deactivating my CIT Bank accounts one by one until all 3 are now deactivated. Whenever I try to reactivate them I get a CC-503 currently. I can log into my web account with the same credentials just fine. I have been sending my logs and error reports to Quicken regularly but the problem persists. Since that didn't get me anywhere, I'm seeing if joining this thread might get some results. Any signs this might resolve soon?

Quicken Kristina

Hello @Jim Ostell,

Thank you for letting us know you're seeing this issue! I moved your post to a separate discussion because the error code you're seeing is not one of the ones from the known issue.

To troubleshoot, please backup your Quicken file and follow these steps from our article on CC-503 errors:

Step One: Verify your bank login information

Type your password/PIN into a text application, such as Notepad, WordPad, or another text/word application.
- Note: This is a way of confirming you don't have typographical errors in this field.
Highlight the "confirmed" password and then copy it (Ctrl + C) and paste it (Ctrl + V) into the appropriate fields in Quicken.

Step Two: Verify your bank login at the bank's website

Go to your bank's website and confirm that you're able to log in with the expected username and password.
Once you are logged in, review your account at the website for notifications (such as pending messages in a mailbox or message center) to confirm if further action is required to grant Quicken access.
- Some banks will require a separate login, password, or both to access accounts on third-party software. Also note, you may need to go to your settings at the website to access these prompts for new credentials.

New passwords: If you are required to make a new password, be aware that some special characters may cause errors in Quicken. These special characters are the ampersand (&), left carat (<), right carat (>), backslash (\), and forward slash (/). Additionally, while Quicken does not have a character limit, your bank may have one.

Step Three: Update your password(s) in Quicken

Choose Tools > Account List.
Click the Edit button next to the account you want to change the login ID for.
In the Account Details window, click the Online Services tab.
Click Reset Account.
Enter the correct login ID and follow the on-screen prompts to complete the reset.
If prompted, carefully LINK the accounts found to the existing accounts in Quicken.

After the reset process is complete, attempt your online session again.

If the issue persists

Try Deactivating and Reactivating the affected accounts:

Choose Tools > Account List.
Click the Edit button next to the account you want to change the login ID for.
In the Account Details window, click the Online Services tab.
Click Deactivate, and then click Yes to deactivate online services.
Click Yes again, if necessary, to confirm your choice.
Repeat these steps to deactivate all accounts at this same bank.
Return to the Online Services tab and click Set up Now for each account you've deactivated.
Enter the correct login ID and follow the on-screen prompts to activate your account.

I hope this helps!

Jim Ostell

OK, I did all that. I found one issue, corrected it, and now I get a different error.

What I corrected..

I'm using 1PassWord for a password vault.. both for the website and for Quicken.. so I know I'm using the same UserName and Password (but, I also looked to make sure, as you suggested). That's when I realized that when I logged into CIT Bank website, that CIT Bank changed MyUserName (not my real username, just an example) to MyUse….. (wrote over letters with dots). And 1PassWord asked if I wanted to update my login info.. I said "yes" and in 1PassWord it also changed the username to MyUse….. Strangely, that continued to work on the CIT Bank Website reliably, and even occasionally in Quicken. Anyway, in 1PassWord I changed the username back to MyUserName. I confirmed that worked logging into the CIT Bank website.

Different error

Thinking I fixed the problem, I went back to Quicken and tried to reactivate the account using MyUserName. There was a long wait while it said "Looking for your accounts" and then it briefly showed that it was connecting, then said it was unable to connect to CIT Bank. No error code. Just "Try again" or "Cancel". I tried again and it failed again the same way. To verify, I went back to the CIT Bank website and confirmed I could login using the same credentials and that I was using the correct MyUserName.

I just did "Report a Problem" from Quicken to send you my logs.

Jim Ostell

Quicken Kristina

Thank you for your reply,

I'm glad to hear you were able to correct the CC-503 error!

When I check our internal tools, I see the new error is a CC-506 error. That might be associated with the known issue, although the error code is still different:

https://community.quicken.com/discussion/7975911/ongoing-9-8-26-cit-bank-n-a-new-login-fdp-105-fdp102

Since the CIT Bank Online is not working, please backup your Quicken file, and try connecting using the other connection option: CIT Bank N.A New Login.

I hope this helps!