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CIT Bank Online CC-503 errors

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This discussion was created from comments split from: CIT Bank not working as of 20260819. Error FDP-101. Cannot Connect.

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Jim Ostell

I have been having this same problem for 3 weeks with CIT Bank Online. I'm using the Windows version of Quicken, but I didn't see this discussion there. I got a variety of errors over the last 3 weeks, with Quicken gradually deactivating my CIT Bank accounts one by one until all 3 are now deactivated. Whenever I try to reactivate them I get a CC-503 currently. I can log into my web account with the same credentials just fine. I have been sending my logs and error reports to Quicken regularly but the problem persists. Since that didn't get me anywhere, I'm seeing if joining this thread might get some results. Any signs this might resolve soon?

Quicken Kristina

Hello @Jim Ostell,

Thank you for letting us know you're seeing this issue! I moved your post to a separate discussion because the error code you're seeing is not one of the ones from the known issue.

To troubleshoot, please backup your Quicken file and follow these steps from our article on CC-503 errors:

Step One: Verify your bank login information

Type your password/PIN into a text application, such as Notepad, WordPad, or another text/word application.
- Note: This is a way of confirming you don't have typographical errors in this field.
Highlight the "confirmed" password and then copy it (Ctrl + C) and paste it (Ctrl + V) into the appropriate fields in Quicken.

Step Two: Verify your bank login at the bank's website

Go to your bank's website and confirm that you're able to log in with the expected username and password.
Once you are logged in, review your account at the website for notifications (such as pending messages in a mailbox or message center) to confirm if further action is required to grant Quicken access.
- Some banks will require a separate login, password, or both to access accounts on third-party software. Also note, you may need to go to your settings at the website to access these prompts for new credentials.

New passwords: If you are required to make a new password, be aware that some special characters may cause errors in Quicken. These special characters are the ampersand (&), left carat (<), right carat (>), backslash (\), and forward slash (/). Additionally, while Quicken does not have a character limit, your bank may have one.

Step Three: Update your password(s) in Quicken

Choose Tools > Account List.
Click the Edit button next to the account you want to change the login ID for.
In the Account Details window, click the Online Services tab.
Click Reset Account.
Enter the correct login ID and follow the on-screen prompts to complete the reset.
If prompted, carefully LINK the accounts found to the existing accounts in Quicken.

After the reset process is complete, attempt your online session again.

If the issue persists

Try Deactivating and Reactivating the affected accounts:

Choose Tools > Account List.
Click the Edit button next to the account you want to change the login ID for.
In the Account Details window, click the Online Services tab.
Click Deactivate, and then click Yes to deactivate online services.
Click Yes again, if necessary, to confirm your choice.
Repeat these steps to deactivate all accounts at this same bank.
Return to the Online Services tab and click Set up Now for each account you've deactivated.
Enter the correct login ID and follow the on-screen prompts to activate your account.

I hope this helps!

Jim Ostell

OK, I did all that. I found one issue, corrected it, and now I get a different error.

What I corrected..

I'm using 1PassWord for a password vault.. both for the website and for Quicken.. so I know I'm using the same UserName and Password (but, I also looked to make sure, as you suggested). That's when I realized that when I logged into CIT Bank website, that CIT Bank changed MyUserName (not my real username, just an example) to MyUse….. (wrote over letters with dots). And 1PassWord asked if I wanted to update my login info.. I said "yes" and in 1PassWord it also changed the username to MyUse….. Strangely, that continued to work on the CIT Bank Website reliably, and even occasionally in Quicken. Anyway, in 1PassWord I changed the username back to MyUserName. I confirmed that worked logging into the CIT Bank website.

Different error

Thinking I fixed the problem, I went back to Quicken and tried to reactivate the account using MyUserName. There was a long wait while it said "Looking for your accounts" and then it briefly showed that it was connecting, then said it was unable to connect to CIT Bank. No error code. Just "Try again" or "Cancel". I tried again and it failed again the same way. To verify, I went back to the CIT Bank website and confirmed I could login using the same credentials and that I was using the correct MyUserName.

I just did "Report a Problem" from Quicken to send you my logs.

Jim Ostell

Quicken Kristina

Thank you for your reply,

I'm glad to hear you were able to correct the CC-503 error!

When I check our internal tools, I see the new error is a CC-506 error. That might be associated with the known issue, although the error code is still different:

https://community.quicken.com/discussion/7975911/ongoing-9-8-26-cit-bank-n-a-new-login-fdp-105-fdp102

Since the CIT Bank Online is not working, please backup your Quicken file, and try connecting using the other connection option: CIT Bank N.A New Login.

I hope this helps!

Jim Ostell

So, this morning I first tried reactivating my CIT Bank accounts using the CIT Bank Online I had before. This time it worked and all 3 of my accounts connected and linked to the existing accounts. However, it was extremely slow to do so, and it didn't update the last transaction in one account. So I updated again, and this time it correctly downloaded the last transaction from that one account. But, again, it was very slow. But it worked.

I guess I'm back in business using CIT Bank Online. Is there anything else you want me to try, or do we keep our fingers crossed it stays functional?

Jim

Quicken Kristina

Thank you for your reply,

I'm glad you can now connect using CIT Bank Online. I don't recommend troubleshooting further unless the issue returns. The Community Alert is still open, and our teams are still working to fully resolve the issue.

Thank you!

rhunter60

I am receiving the CC-502 message now.

rhunter60

Is anyone quicken connection to CIT Online banking working now?

Psil

No! I've been having major issues for days trying to update CIT Bank in Quicken. I pay a lot of money for the service, yet it has some serious update issues! How about getting some type of credit when Quicken has problems updating?

[Removed-Disruptive]

Quicken Carlos

Hi @Psil

I understand why this has been frustrating, especially after spending several days trying to update your CIT Bank accounts and continuing to encounter errors. I reviewed the information available for this issue and can confirm that the FDP-102 error is present and is related to the ongoing CIT Bank connectivity issue.

Our team is actively working on the issue, and we’ll continue to provide updates through the Community Alert as new information becomes available.

Regarding your question about a refund, rebate, or credit, that's not something we're able to offer or facilitate through the community. If you have a separate billing or account-related question, Quicken Support can assist with that.

We understand that this issue is impacting your ability to keep your CIT Bank accounts updated in Quicken, and we appreciate your patience while the appropriate teams continue working toward a resolution.

Psil

Hello Carlos

That is disappointing that the CIT Bank issue is not resolved! It is very frustrating we won't be getting refunded for this Quicken problem!!!

FYI: I have been doing research about using other financial software companies and I will most likely be switching to them in the near future! In my opinion, Quicken has gotten too big to help the common people!

Psil

DHClem

Care Code: FDP-102

Details:
FI_TIMEOUT
Access Denied, Please try again

I have not been allow to sync for months. Very frustrating.

ScubaDude

Add me to the list, I've been getting this error for the past couple of weeks:

Quicken Carlos

Hi @DHClem and @ScubaDude ,

Thanks for letting us know about the issue you’re experiencing. I suggest following the steps provided above @Quicken Kristina. To try with CIT Bank N.A New Login.

https://community.quicken.com/discussion/comment/20574481#Comment_20574481

We currently have a Community Alert for the FDP-102 error, which includes CC-502. If the same error persists after trying the secondary connection option for CIT Bank, I suggest monitoring the Community Alert for new updates as they become available.

I hope this helps!

ScubaDude

Neither one of the CIT Bank login options in Quicken is working as of this writing. I deactivated the existing CIT Bank online services, then tried to "Add Account".

Quicken Carlos

Hi @ScubaDude,

Thanks for trying the steps outlined above!

After reviewing our internal tools, I found that both connection attempts using CIT Bank N.A. New Login and CIT Bank Online, are returning the FDP-102 error, which is related to the ongoing Community Alert.

I suggest monitoring the Community Alert for updates as more information becomes available.

Thank you for your patience!

DHClem

Still getting Care Code: FDP-102

Care Code: FDP-102

Details:
FI_TIMEOUT
Access Denied

dvick442

Been having no success in down loading account info from CIT bank since 9/23/2026. I kept getting a 502 code and message at top saying “CIT bank is experiencing connection problems and they are working on it. Called CIT bank and told them problem and they indicated there system was working fine and it is a problem with Quicken. Called Quicken and they advised me it was problem with CIT bank. Called CIT bank again and after arguing with service rep, I convinced her to call her IT dept. She put me on hold several times and asked me to forward connection log and OXF along with several screen shots of what I was receiving from quicken which I sent to contactcenter @cit.com. During this two hour phone call she finally admitted that CIT was having some software problems and they would keep in touch with me via email. Day later and have heard nothing and still will not let me down load my account info but it does try to find my account with CIT that takes 5 minutes of watching circle go around and around then comes back with connection problem again. I did the deactivation with nothing except having to sign in to the bank every time I try to redo account and they are apparentally are unable to find but I can sign in to my account via web site. Is any one else having problems like this with CIT bank

DHClem

Continuing problem, yes, usually 503.

Mogul Monster

yes, for over a week now. CC-502

nursefla88

Same problem here. Thank you for contacting Cit Bank. Ongoing problem since August. In August, I could download into Quicken from the website, but I can no longer do this now. So frustrating.

[Edited - Readability]

Quicken Carlos

Hi @DHClem and @Mogul Monster,

Thanks for letting us know you're experiencing these errors.

@DHClem, The CC-503 error is different from the errors covered in the existing Community Alert. I recommend following the troubleshooting steps outlined above by @Quicken Kristina , which include verifying your bank login credentials and resetting your account.

https://community.quicken.com/discussion/comment/20574389#Comment_20574389

If the CC-503 error persists after completing these steps, I recommend contacting Quicken Support for further assistance. They can guide you through additional troubleshooting in real time and escalate the issue if necessary.

@Mogul Monster , Regarding the CC-502 error, I recommend monitoring the existing Community Alert for updates as they become available.

Thank you.

Dave526

CC-502 for many weeks.

Brad2

Same here