I have not seen any resolution of this problem from several months ago.
I still cannot set up a Direct Connect to my TIAA 403(b) accounts.
When will this be fixed?
Quicken Classic Deluxe Windows 26.1.69.26
Hello @NebularNovice,
At this time, we have an Open Alert for this issue.
We are aware of issues with FI TIAA returning errors CC-506/FDP-106 on QWIN/Simplifi and FI TIAA Brokerage returning error FDP-106 on QMAC. The issue has been escalated internally; however, there is no current ETA.
Thank you
[CTP-14130]
Thanks for the reply, but I am not seeing any of those error numbers. I ask for Direct Connect, give the correct login info and am told "You need login information from TIAA …"
Obviously I have login info, but Quicken doesn't use it. No error code.
It sure would be nice to have this fixed. We will all be entering transactions at the end of the quarter.
TIAA has a PDF document you can download that talks about how to set up for DC downloading into Quicken. It's pretty detailed. Have you seen it?
I can't paste the full link for that PDF file here because Quicken wants to embed it in this post and apparently that is not permitted. So, just copy and paste the following into the URL of your browser and you should be able to then view and download that PDF file.: tiaa.org/public/pdf/q/Quicken-user-guide-PC.pdf
Thanks for the pointer to the pdf. Unfortunately it is pretty old and no longer describes the way Quicken adds accounts. The current Quicken process does not follow the path described. Worse yet, adding an account without specifying DC ends up giving a Simple connection which I am not willing to use.
When I go to account details, it tells me I cannot change tracking method. I am told: "TIAA uses Express Web Connect (^^($*&@) to connect to Quicken, which means that only the Simple Investing tracking method is available.
"Complete Investing, which provides investment transactions, is not currently supported by this financial institution."
(Sorry if I have not copied this completely accurately. Q should allow cut and paste of windows like this.)
It then goes on to tell me how to set up to manually enter transactions, which I have been doing for months due to this problem.
<grrrr>
First, go to Edit > Preferences > Setup > make sure the box for Use New Subscriber settings for new files and accounts is not checked.
The FIDIR (Financial Institutions Directory) file is the file showing the institutions that support Quicken, which connection methods they support and which types of accounts they support with each connection method. Here is what I found for TIAA that seem to be perhaps applicable to you:
01304 01304 01304 TIAA https://www.tiaa.org/public/ 800 719-1185 https://auth.tiaa.org/public/authentication/securelogin ACTIVE ACCOUNTINFO,401K&DIRECT 401K&WEB-CONNECT ACCOUNTINFO,401K,INVESTMENT&EXP-WEB-CONNECT NOT_QBP NA
66949 66949 66949 TIAA Brokerage https://www.tiaa.org/public/ NA https://auth.tiaa.org/public/authentication/securelogin ACTIVE ACCOUNTINFO,INVESTMENT&EXP-WEB-CONNECT NOT_QBP NA
04540 04540 04540 TIAA-CREF Brokerage Services https://www.tiaa.org/public 800-927-3059 https://auth.tiaa.org/public/authentication/securelogin ACTIVE INVESTMENT,ACCOUNTINFO&DIRECT NOT_QBP NA
When you try to get the connection set up, which of these 3 FIs are you selecting? Or is there a different one you are selecting?
Are you trying to set up the connection by simply clicking on Set Up Now in the Online Services tab of Account Details or in Account List? Or are you using Tools > Add Account and selecting the FI there?
@NebularNovice would you be able to provide a screen shot of that message you get when you try to connect to TIAA with Direct Connect? A lot of times when connecting with Direct Connect (DC), there are instructions to the user to complete before they are allowed to establish a connection. It could be a one-time passcode from the financial institution, or logging onto a website to verify your identity.
New Subscriber is not checked. (I remember a discussion earlier about that, but thanks for checking it.)
At the moment, I cannot find any copy of FIDIR, including a full search of my disk. I am selecting TIAA with no brokerage part of the name. (It's one of six options.)
When I go to Tools>Online, TIAA is not in the dropdown menu — not surprising since I don't currently have a connection to TIAA.
I would think that 403(b) would be allowed where 401k is.
I have tried at least three variations of trying to set up online service, Ctrl-A, then Add. Tools>Account List>Add Account, or Set Up Now in Online Services tab.
At the moment, none of those get any success at all. I can't even set up a Simple connection. I just see "TIAA is reporting connection issues."
This used to work fine. Are other people having any success connecting to plain TIAA with Direct Connect.
I'm likely to try reinstalling Quicken (after a backup of course).
Thanks for the assistance.
Thanks for the reply. At the moment, I can't give a screenshot of that message because I can't even get that far. I can't get any kind of connection to TIAA. I will work on getting something and getting a screenshot once I get that message again.
There was no mention of getting a passcode or anything like that. It was just a statement that DC is not allowed with TIAA>
I was able to get in as far as I have described. I have restarted computer, reinstalled Quicken. Started a new Q file. Then added a TIAA account which went in as Simple. When I go into Account Details and try to change tracking method, I get this result. (Hope it will show up — not experienced at this.)
@NebularNovice when you look on the Online Services tab of Account Details, what does it show for Connection Method? If it shows Express Web Connect+, that explains why you are only seeing Simple Tracking as an option.
To have the complete tracking option. you would need to connect the account with Direct Connect.
During account set up or when activating online services, if you click on "Advanced Options", you can choose which option to use.
You must have missed the section above where I describe what happens when I specify DC during my attempt to establish a connection. You can look above, but the short answer is Quicken refuses to connect using DC.
My current situation is that connecting without specifying DC gives me EWC limited to Simple tracking. Or I can specify DC and get no connection.
I didn't miss the section regarding DC. I was just answering your question on why you were receiving the notification regarding simple tracking.
@NebularNovice some financial institutions require additional enrollment or identity verification steps before Direct Connect can be used. Since TIAA supports Direct Connect for many retirement accounts, including 403(b) plans, it's possible TIAA is expecting an online access, authorization, or verification step to be completed before Quicken can connect.
In a previous post, you said "I ask for Direct Connect, give the correct login info and am told 'You need login information from TIAA …'"
If you would be able to provide the rest of the message, we would be better able to help. The wording you posted is incomplete, so it's difficult to determine the exact cause. One possibility is that TIAA requires an additional authentication or authorization step before Direct Connect can be established. Another possibility is that Quicken is not actually reaching the credential validation stage due to a TIAA connectivity issue. Could you provide the complete text of the message, preferably a screenshot, and confirm whether you're ever prompted by TIAA for a verification code or other identity verification step?
The question regarding the notification on simple tracking is why it says that TIAA will not accept Direct Connect. "Complete investing, which provides investment transactions, is not currently supported by this financial institution." The last paragraph describes how to enter transactions manually.
In the past that last paragraph said to deactivate the connection and reconnect using DC.
Why can I not use Direct Connect to TIAA? Is anyone able to do it?
As I mentioned before, Quicken would serve it customers better by allowing cut and paste of its messages. Having ranted, I will try to upload a copy of the message.
I have been previously been able to do DC with this account login and password. I still use them to login to the TIAA site. I know Q acknowledges problems with TIAA brokerage accounts and possibly others and gives error codes, which I am NOT getting.
Thanks for your continued efforts. My problem may be a general issue which is why I wonder if anyone is connecting to TIAA using DC.
That message tells me that you need to complete a verification step or get a special one-time sign-on from TIAA. I would contact TIAA using the information in the screenshot you attached to your comment above. That might be the key to getting you connected with DC.
That is a reasonable interpretation of the message. I highly doubted that was the case, but I called TIAA at the number provided on their User Guide referenced above.
I was surprised that they answered the phone at this time on Friday night. They were unaware that the User Guide is out of date, but they were able to confirm that there are no separate login credentials or steps they know of to provide Direct Connect to Quicken. The agent wrote up the issue and also suggested checking with Quicken support. (This was not the knee-jerk — it's the other guy's fault — but a suggestion of something else to try after spending a fair amount of time consulting their own people.)
I think the message is actually related to the Quicken problems referenced in the first reply in this thread from Quicken Levetta.
@NebularNovice after all that you have experienced thus far. I think you are right, the screenshot is probably a generic Direct Connect credential prompt rather than a TIAA identity-verification request. Since TIAA has told you there is no separate Direct Connect enrollment or special login, no additional verification should be required. I now agree that the message suggests Quicken believes it needs valid Direct Connect credentials but is unable to complete the connection.
It would be interesting to know if there are other Quicken users who have a TIAA 403(b) and have successfully connected with DC. The message could be related to Quicken Levetta's comment, but those error codes relate to EWC and EWC+, not DC. But again, the message you received is not a "standard" error message or error code.
Sorry I couldn't find a solution to your issue, but the agent's suggestion to contact Quicken Support is a good one. If and when you contact them, please circle back and report what they found.
I wasn't aware those were not DC error codes. Thanks for noting that.
Interestingly when I leave a TIAA account on EWC, I get a different error code CC-505.
Since the known issue is apparently with EWC, I will give support a call — probably not until Wednesday.
@NebularNovice I have two 403(b) accounts that are connected to TIAA via Direct Connect.
Please try the following if you have not already.
Hopefully this login will succeed and you will be shown your TIAA account(s). If you have existing offline TIAA accounts in Quicken, be sure to click on Link to connect them to the correct TIAA accounts.
Please let us know how this goes. Also if you hold the TIAA Traditional account, please post back for more information on how to track that.
I have already done that several times, but it doesn't hurt to follow your explicit instructions.
I already have the username and password - step 1
I followed steps 2-6 and came to the same error message I showed in NoDC2.pdf above. Choices on the screen: continue to manual or try again. I tried again and back to the same message.
As an additional verification, I loaded Quicken on a laptop which had never had Quicken on it, started a new file and tried adding TIAA according to your instructions — same result.
It works for you, but not for me. What is different? I suppose it's possible you couldn't connect those accounts now because something has changed since you connected them. Other than that, I have no idea.
At the moment, I can't set up EWC: "TIAA is reporting connection issues". That has been occurring intermittently.
I did have this working a while ago, but tried to do a reset for some reason and can't reconnect.
That is mysterious. Hopefully Quicken Support can figure out what is preventing you from connecting. Please let us know what you find.
Maybe you already mentioned this above but I didn't see it. Have you tried creating a new data file (File > New Quicken File….give it a unique name…TEST would be a good one to use) and then did Add Account to add and set up TIAA in that file?
If not, maybe try doing that. If it works in setting up the account correctly then it could mean that there is some sort of corruption in your primary data file and that would present some new options to resolve the issue for you.
I have actually done that twice. Once on my main desktop where I usually use Quicken. After a computer restart, Quicken reinstall, and file validation, I created a new file, even named TEST. I also loaded Quicken on a laptop which had never had it before. New file. No joy in either. Can't do a DC. Can sometimes set up EWC, but can't get update even when I try.
I just got off the phone with Quicken Support. The agent followed me through the Add Account Direct Connect attempts, but could not diagnose the problem. I have submitted the problem info which he has annotated. We'll see what happens.
As part of the exploration, he had me try to set up an account at TIAA Brokerage and thought that a stated block there meant something. I don't think it does because those credentials do not lead to any account at TIAA Brokerage.
