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Quicken Express not downloading today's transactions for BECU accounts [Edited]

Midland Upholstery

I am using Express Web Connect for Windows to access my BECU accounts. For some reason, Express is not downloading today's transactions. If I download my account as QFX or CSV, the transactions are there. The account totals are the same, so when I try to reconcile the account, it never comes out correct.

What do I need to do to correct this?

[Edited - Readability]

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Boatnmaniac

You posted about this last month but never responded to my suggestion in that thread, nor did you respond to 2 inquiries from a Moderator asking if you still need assistance before that thread was closed.:

https://community.quicken.com/discussion/7975445/express-web-connect-not-downloading-transactions

So, I guess my question is: Is this the same issue you posted about last month or is it a new issue?

Midland Upholstery

This is a new issue. I had a lot of trouble with BECU and Quicken since BECU no longer allows Direct Connect. Our personal and business finances we really messed up. I finally got everything straightened out and then this showed up. It's happened every time I use Express web connect to download our transactions, both personal and business. Not sure where the problem is, BECU or Quicken?

Quicken Kristina

Hello @Midland Upholstery,

Thank you for reaching out! To clarify, since you specified today's transactions, do the transactions download but are delayed (for example, today's transactions reliably download tomorrow or the day after), or are transactions from the 17th missing, but everything else has downloaded as expected?

I look forward to your response!

Midland Upholstery

I get them the next day.

Quicken Kristina

Thank you for your reply,

To clarify, did this behavior start when you had to switch from Direct Connect to Express Web Connect? Is this delay happening with transactions that are pending or posted on the financial institution's website?

I suspect the delay is related to when the aggregation partner syncs with the accounts. According to our article on Quicken connection types: Express Web Connect is a one-way connection. Data is imported into Quicken, but Quicken cannot affect your transactions or balances in any way. Access and retrieval of data is automated through the use of nightly updates. During these updates, our aggregation partner logs in to your bank's website on your behalf. Generally, this happens once a day and outside of business hours.

I hope this helps!

Boatnmaniac

To be clear, the delay you are describing is normal for EWC and EWC+ connections. It is designed to function this way. It is not a downloading process issue.

If you do not find this to be acceptable then I think you have 3 alternative options:

Manually download and import QFX transaction files from BECU. This is called the Web Connect (WC) method. If you wish to use this and need some assistance on how to do that, let us know.
Manually enter transactions into your BECU account(s).
Move your accounts to another bank that still does support DC. In the following link is a list of banks that still support DC with Bank Bill Pay services. It is a little out of date but if you do not see a bank you are interested in on that list post it here and we can advise whether or not they support DC. Note: There are some banks that support DC but do not support Bank Bill Pay and these banks are not included in this list.: List of Banks with Direct Connect Bank Bill Pay .

Midland Upholstery

Thanks for the info. I was unaware of how EWC worked. I have tried doing the downloading and import procedure, but it really messed up my files. I'll find a way to work with it.

Thanks again for the info.

You can close this post.

Quicken Kristina

Thank you for the follow-up,

We're happy to help!

As requested, we've closed this discussion.

If you need further assistance, please feel free to reach back out!