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Quicken Classic issue with Citi Card Re Authorization with multiple ID's

Lexxicat

2-3 weeks ago I was requested to Re Authorize my Citi Card Acccounts. I have 2 Citi Cards with different Log-in IDs. When I reauthorize one, It successfully reauthorizes it, but then kills the Downloads for the other account. In the Quicken portion of the reauthorization, it tells me the other account not found and is disabled from the one step process.

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Quicken Anja

Hello @Lexxicat,

Thanks for reaching out to tell us about this issue!

To better assist you, could you please provide the following details?

Where is your Quicken data file stored? Is it on your local hard drive (C: Drive) or a cloud-based/external drive (e.g.: OneDrive, DropBox, USB, etc.)?
- Please provide the exact file path as shown in the example below.

Have you attempted any troubleshooting steps so far? If so, what were they?
Are you using a VPN while updating your accounts? If so, does disabling it make any difference?
Do you have any antivirus or malware protection software running that may be interfering with Quicken? If so, have you tried temporarily disabling it to see if the issue persists?
Were there any significant changes to your system or software before the issue began (updates, new installations, etc.)?
When you reauthorize the first Citi account, what exactly happens to the second account? Does it become deactivated, disappear from One Step Update, or show a specific error/message?
When you reauthorize the second Citi ID afterward, does it restore that account but disable the first one again?
When Quicken says the other account is “not found,” is that wording from a specific Quicken message/screen? If possible, ask them to provide a screenshot.
- If needed, please refer to this Community FAQ for instructions on how to attach a screenshot.
- Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.
Are the two cards both credit card accounts, or is either one a different Citi account type?

Your answers will help us diagnose the issue more effectively.

Looking forward to your response!

Lexxicat

I have tried multiple of times to reauthorize each account.
Not using a VPN
I'm running Quicken Classic for Windows on an iMac using Crossover. Never been an issue.
4. I have had Aura for a couple of years without problems. I\This started probably 3 weeks ago.
5. No changes to system.
Yes it restores the one I'm reauthorizing and disables the other account. What's interesting is that I highlight the 1st account to reauthorize it and the next thing I know is it is highlighting the 2nd account. Then I get the message "account not found, disable from one step update".
2 Citi Cards, but with different Citi ID's. The Citi portion reauthorizes the accounts. Its when I go to the Quicken portion that things go sideways.
Let me know if need more info. Lexical

Lexxicat

Hi Quicken Anja,

I was going to get you a screen shot, so I again Re-Aurorized the current problem account. I have done this probably 10 times on each account before. This time it successfully re-authorized the account without errors and it looks like it worked. Time will tell. It did so a few days ago, but then resorted to the problem. Hopefully it will continue to work. Lexical