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Still get this error: navigation-to-the-webpage-was-canceled

gtamm

https://community.quicken.com/discussion/7973742/navigation-to-the-webpage-was-canceled-edited

[Edited - Enabled Link]

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gtamm

This is the page it sends me to.

crwalejr

It would help if you elaborated more. Your link goes nowhere.

Sceptic

@gtamm I've tried to replicate this issue, with several different investment accounts and links, but I cannot. It looks like you've had this issue for a while and have tried several troubleshooting steps. My suspicion would be either data file corruption or interference with Quicken's embedded browser/cache by a security product. If clearing the cache reliably fixes the issue every time, but only temporarily, the real question becomes what is causing that cache to become invalid again.

Here are some other things to try -

Validate and Repair the Quicken data file
- File → Validate and Repair File.
- A corrupted data file can sometimes cause web-view and link-related issues.
Try a copy of the data file
- Create a backup.
- Use File → Copy or Backup File → Create a Copy.
- Open the copied file and test whether the problem returns. If it doesn't, the original file may be damaged.
Check whether the error occurs for all links or only specific ones
- For example, does it happen only when clicking:
  - Last Reconcile date?
  - Last Download date?
  - Financial institution links?
  - Quicken Help links?
- If only one feature is affected, that points to a specific Quicken component rather than a general browser problem.
Review security software
- Antivirus, web filtering, firewall, VPN, or browser protection utilities can interfere with Quicken's embedded browser.
- If the cache keeps becoming unusable after a day or two, a security product may be modifying or blocking Quicken web content.
Reset Quicken cloud data (if applicable)
- If the user syncs with Quicken Cloud or the mobile app, cloud data issues can sometimes produce recurring web-related errors.
Reinstall Quicken
- Since the issue returns repeatedly, an incomplete installation or a damaged program component is possible.
- Uninstall Quicken, delete any remaining program folders, then install the latest release and test.
Check for a pattern
- Does the error return after One Step Update?
- After syncing to the cloud? (if applicable)
- After the computer reboots?
- After running for several days?
- The trigger often reveals the source.

gtamm

Thanks for the insight.

I have tried 1, 2, 5, 6, and still have the issue.

3. Yes, all types of links I get the same issue

4. I am not sure how to check Security.

7. After clearing Cache, it works for a moment, then returns to issue.

Sceptic

@gtamm for #4, check whether you are running any of the following:

Antivirus software (Norton, McAfee, Bitdefender, Kaspersky, etc.)
VPN software
Web filtering or ad-blocking software
Third-party firewall software
Browser security/privacy extensions

If so, disable or turn them off and check if that resolves the issue.

Jim_Harman

@gtamm Several features in Quicken use its embedded web browser. Any of those might be corrupting its cache, leading to the error you see when you try to do something else that uses the browser.

[adding] I had a browser-related problem recently when trying to add an account and it turned out to be related to Chrome, which is my primary web browser. Clearing the Chrome cache and cookies fixed that problem.

What are you trying to do when you receive the error? Is it clicking on links in Quicken, or trying to access one of the features below? Does that fail right away after clearing Quicken's cache, or does it work for a while then fail?

I don't have a comprehensive list of the browser-based features, but they tend to be those that have a menu on the left with a dark background and details at the right. Some of them are

Tax Planner
Lifetime Planner > Change assumptions
Investing tools, including
- Asset Allocation guide
- Investing > Allocations > Rebalance Portfolio
- Capital Gains Estimator
- Portfolio Analyzer
Security Detail View > News and analysis

Do you use any of these when you see the error, or between clearing the cache and seeing the error?

gtamm

Trend Micro
Not running
Not running
Not running
Not running

The issue seems to have scope creep, as it was originally just on investments, but now has moved to Lifetime Planner.

gtamm

Don't Use
Yes
Yes
Yes

It originally was only on Investing tools, then moved to Lifetime Planner.

Clearing Cache did not resolve (maybe for 1 day).

I copied datafile and reloaded Quicken, still the same problem.

I have Validated and Repaired the file. Still not resolved.

I used Chrome as my default browser.

Below is the message when I click on "Full Browser"

Sceptic

@gtamm I suspect that Trend Micro AV is causing your issues. A quick way to isolate the problem is to temporarily disable Trend Micro's web protection features and test Quicken. If the error disappears, we've identified the cause. If it doesn't, we can rule Trend Micro out and move on to the next possibility.

Disable Trend Micro web protection.
Test Lifetime Planner and Investing tools.
If they work, create exclusions or contact Trend Micro.
If they don't work, re-enable Trend Micro and continue troubleshooting Quicken.

gtamm

I disabled Trend Micro at startup, and it worked for 3-4 clicks before the error message returned. This is baffling, as the issue persists even after that change and all other changes. Renaming Cache works for 1-2 clicks, then reappears.

Sceptic

@gtamm disabling Trend Micro at startup still doesn't disable it from doing "real time" protection.

A better test would be:

Open Trend Micro.
Temporarily disable Real-Time Protection and Web Threat Protection (if the product allows it).
Reboot.
Test Quicken's Investing tools and Lifetime Planner.

An even more conclusive test is:

Uninstall Trend Micro.
Reboot.
Test Quicken.
Reinstall Trend Micro if desired.

After you totally rule out Trend Micro, you can conclusively move to other troubleshooting steps.

gtamm

I disabled but still not working.

It is odd, as it might work for 1 click, but then defaults back to error messages.

Cache renaming the same behavior

Below is error message from Lifetime Planner