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The transfer transaction is to an account that no longer exists.

Mary Ann Edson-Plumb

I'm on Win 11 Pro with release R69.29. Several months ago, Bank of America forced me to switch to Express Web Connect. In the last 3 months, I've been having strange problems. I do the Express Web Connect and one of the transactions downloaded is a monthly transfer from checking to savings. These are both BofA accounts. Now, the transaction downloads to checking but the corresponding transfer to savings doesn't happen. In the checking account, it shows the transfer. When I click on the the option to go to matching transfer, I get the "account doesn't exist" message. The only fix seems to be to delete the transaction in the checking account and reenter it, then manually clear it. Searching through the database here, it seems as if similar problems have been reported for years. Is this a known problem? What should I be doing differently?

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NotACPA

If you click TOOLS, Account List, does the savings account show there? How about if you click "Show Hidden Accounts", in the lower left corner of the dialog?

This MIGHT indicate data corruption. So, have you tried taking a backup and then doing FILE, Validate and Repair File, checking "Validate File", and clicking OK?

Have you tried restoring from a back TO A DIFFERENT NAME TO NOT OVERWRITE THE CURRENT FILE, and seeing if Saving is there? If you don't have to go back too far to find it, you might consider using this restored file and re-creating/downloading and transactions since the backup was created.

mshiggins

@Mary Ann Edson-Plumb just to be sure we understand the issue…

It sounds like both the checking account and savings account exist in Quicken and are accessible via the Account Bar (the list of accounts normally docked on the left side of the Quicken window). If you manually enter the transfer transaction from checking to savings in Quicken, you can use the Go to Matching Transfer action to go from one side of the transfer transaction to the other side of the transaction.

But the downloaded transfer transaction is broken, the Go to Matching Transfer action shows “account doesn’t exist” message.

Is that an accurate understanding of the issue?

Mary Ann Edson-Plumb

Yes, that's exactly it.

Mary Ann Edson-Plumb

Yes, the savings account shows there all the time, despite the fact that it is not updating with the downloaded transaction. Other downloaded transactions, such as interest on the savings account, all update fine with the downloaded transactions. It's only this transfer between accounts that is a problem.

NotACPA

Can you please show us a graphic of the transfer as it appears in the checking account. Amount doesn't matter (can be hidden/masked) just the rest of the transaction.

And when you do TOOLS, Account List … what shows in the "Transaction Download", "Last Download" and "Financial Institution" columns next to the 2 accounts?

Mary Ann Edson-Plumb

I could show you the transfer, but I've already deleted the transfers that were not working and created new ones for the affected transactions. As far as I can tell, both the transfers that didn't work and the manually created transfers looked identical.

For both accounts, it shows Transaction Download as Yes(Express Web Connect+) and Financial Institution shows as Bank of America for both.

Tom Young

As others have said, the "bullet proof" method for getting downloads of Transfers properly recorded and "Matched" is to manually enter the Transfer in Quicken when you initiate or know the Transfer has occurred

Reading your original post it's not clear if the first half of the Transfer - the checking Account entry - actually shows the savings Account in the Category field, or if that field is blank. If it's blank, that might very well be why you get the "account doesn't exist" error.

Occasionally I've had a Transfer occur between two Accounts that I didn't manually enter, (e.g., some "overdraft" entry) and because of the way EWC actually works I've seen the transaction in the "From" Account download, with an empty Category field and then, sometime later when I do another download, the "To" Account shows the other half of the Transfer, also with a blank Category field.

mshiggins

@Mary Ann Edson-Plumb what is the preference setting for Transfer Detection? If not already set to enable you to confirm detected transfers, you may want to adjust the setting so you can confirm the transaction downloads get it right.

Mary Ann Edson-Plumb

Yes, the first half of the transfer - the checking account entry - does show the Savings account in the Category field. That's precisely what is so puzzling about it. It looks exactly as if I'd entered it manually. So the transfer out, to the proper account, is all there. However, the transfer does not show in the Savings account. When I right click on the transfer in the Checking account, and ask for it to show the corresponding transaction, that's when I get the "account doesn't exist" message. Back when I did the Web Connect version of downloads, this was never a problem.

Mary Ann Edson-Plumb

It's set to "confirm possible transfer before entering in register". Could that be the problem? Should I set it to "Automatically create transfers when detected"? I only have 3 accounts that I use Express Web Connect+ for, and only this pair of them transfer back and forth to each other. I use Web Connect or manual entry for everything else, so perhaps there's no downside to that change in my situation? I can see that there could be problems with the automatic creation if you were using it for investment accounts, but this seems more straight-forward.

Tom Young

With that bit of clarification I have to say, "that's very odd." The Savings Account is shown in the Category field completely properly, including the square brackets - [Name of Savings Account]? If so, the problem you're reporting just should not happen.

Here's a shot in the dark. Do you have "automatic entry" set to "on" in either or both of the Accounts? The reason I ask is that having automatic setting to "on" has been associated with some funky behavior in the past, (though I don't remember something like this happening), so if the settings are "on" you might try turning that setting of "off." I suppose a precautionary Validation of the file wouldn't be out of place either, in case some sort of data corruption has crept into the file.

I've never availed myself of "Transfer detection" so I'm assuming - based upon the words "confirm possible transfers before entering in register" - that you are being asked that question, and you're answering "Yes?"

Mary Ann Edson-Plumb

Interesting. I checked and Transfer Detection is set to "Confirm possible transfers before entry". There are really 3 options in that dialog box: Check for possible transfers (or don't) and then two options if you say to check for them. I've never been asked to confirm a transfer, so somehow Quicken doesn't perceive that this transaction is a transfer…? It sounds as if you have the "Check for possible transfers" turned off. What happens when you do a transfer then? Does it get properly entered? I did do a file Validation but no problems found.