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Result of "Reset your cloud data" is a changed desktop data file

mark320

After the most recent version update, I decided to validate my data file. I am now at R69.33, Build 27.1.69.53. There were no problems I was aware of; I thought it would just be a good idea. Big mistake.

After the validation, I synced with the cloud. I do this regularly and had done it just before the version update was applied.

This time, the result is the account balance depicted in the left-hand accounts pane doesn't match the true account balance, which appears in the register. There's one bank account - my primary bank account - where these balances don't match.

Okay, for some reason, the cloud file modified the desktop's data file. I then restored the data file from before the update and the file validation and reset my cloud file. The balances are now all correct.

I then choose to reset my cloud data. I do this in the menu Edit > Preferences > Mobile & Web > Reset your cloud data link.

When the so-called "reset" was complete, the balances depicted in the register and on the left-hand pane's accounts list don't match.

It appears to me that a reset does not actually delete the prior cloud file, and replace it with a new one, using the current desktop data. Instead, somehow the cloud's data is allowed to change the desktop's data.

If I want to replace cloud data with correct desktop data, how do I do that in such a way that doesn't change my desktop's data?

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Comments

mark320

Oh. I see that, even if all I'm doing is going to the menu at Edit > Preferences > Quicken ID & Cloud Accounts, my desktop data is being modified. So, before I can even reset the cloud file, it's already introduced errors to my database file (it changes the register).

Incredibly, even if I turn Sync off, on the Mobile & Web tab, then go to Edit > Preferences > Quicken ID & Cloud Accounts, Quicken changes the desktop data. In other words, I cannot even reset the cloud file without the desktop data incorrectly changing the register.

I see it's possible to request a reset, from a link directly on the Mobile & Web tab. So I do that. Instead of just sending data up to the cloud, it also displays an indicator that data is coming back down to the desktop. Even when I select a restore a backup file from a few days before the update and validation, I get the same result: A bank account that was previously depicted with matching balances now shows one balance in the register and a different balance (neither a current or ending balance, I might add) in the account list.

So, Quicken is very insistent that the balance for this account, depicted in the account list cannot match the balance in the register. I've repeated this process, with different variations. Each time, Quicken displays an incorrect balance in the register. The balances change, depending on the sequence of steps I take. In all cases, though, the balances change when all I'm seeking to do is reset the cloud data.

Jim_Harman

@mark320 Unless you use Quicken on the Web or the mobile apps, you should leave Sync turned off. That will not affect transaction downloading.

If you must have Sync turned on, someone else may be able to help you clean up your Cloud data.

Here are some things to check to see where the discrepancy between the register balance and the balance in the Accounts Bar in your desktop data is coming from:

Click on the gear at the top right of the Accounts Bar and make sure it is set to show the current balance, not the ending balance.
If that is not the problem, run the report at Reports > Net Worth & Balances > Account Balances. With the ending date for the report set for today, does it match the register balance? If not, set the report ending date back in time and compare to the register balance on that date until the balances agree, then zero in on the date when they first disagree.
If the Account Balances report agrees with your register, try the same with the Net Worth report, which is calculated differently.
Look for a suspicious transaction on that date. It might be a balance adjustment, transfer, or something. If the discrepancy is very recent, it may have to do with pending transactions. Please let us know what you find.

By the way, please call the list of accounts on the left the Accounts Bar and not the account list. In Quicken parlance, the account list is what you see when you go to Tools > Account List. The balances should all be the same, but it is important that we know exactly where you are seeing differences.

John Dahlgren

I have had similar incidents occur but I had not taken the time to isolate why it occurred. I had always pointed my issue to when I’ve used “validate” or “super validate”, even though no issues showed up in those scans. In my experiences, I found issues in a credit card account (I have several). Sometimes I was off by thousands of dollars in which case I would do a file restore (sometimes several) until I was able to balance, again. In some cases I was able to balance month by month and found out that transactions had duplicated themselves for no apparent reason. Deleting the duplicates resolved the balancing issue. Fortunately I do not have a ton of transaction activity in any given month to make this too onerous. I never did submit this to Quicken as an issue.

mark320

Thank you for you reply.

I do use the mobile app, so it provides good value to me (for the most part).

The gear, top right of the Accounts Bar is set to current balance, not ending balance.

Both the Account Balances and Net Worth Reports display the correct balance (the balance appearing on the register) for this account.

The balance on the Account Bar continues to display an incorrect balance.

File validate reports a transfer (from 2022) "appears to be damaged." But there are two transfers on that date that match the description in the Validate results. Anyway, I deleted and recreated both transfers.

Resync and reconcile.

There's a new balance adjustment needed. At this point, I just enter the Balance Adjustment (transactions over the last two months are all correct, and I don't care to have to go back, further, to account for the difference in the register balance).

Now the Register balance, and Account Bar balances match.

Even following a sync with the cloud, the Register and Account Bar balances continue to match.

Although I'm not sure how I got into this fix, I'm now out of it, and the problem no longer exists.

mark320

'Ain't gonna lie; I'm a little nervous about that File Validate process. It's had not to suspect, rather than identifying problems in the account, it introduced new problems.

At any rate, I've not accepted an account balance adjustment in order to reconcile the account and I no longer have a mismatch between the Register balance and Account Bar balance.

Sceptic

@mark320 this statement of yours is telling -

File validate reports a transfer (from 2022) "appears to be damaged." But there are two transfers on that date that match the description in the Validate results. Anyway, I deleted and recreated both transfers.

Since the Validate found and repaired two broken transfers, that actually suggests the underlying issue already existed in the data file. The balance discrepancy was a symptom, and Validate helped identify the cause.

Think of Validate like running a disk check on a hard drive or a spell checker on a document. The tool doesn't create the errors it reports. It scans for inconsistencies that are already present and, when possible, repairs them.

If Validate were creating problems, we would expect your data to look worse afterward. In your case, the opposite happened: it found two broken transfers, repaired them, and resolved the balance discrepancy. That is evidence that Validate corrected existing data issues rather than causing new ones.

No repair utility is perfect, which is why it's always wise to have a backup before running Validate. But when Validate reports broken transfers, missing links, damaged categories, or other file inconsistencies, those issues were already in the file. Validate is simply bringing them to light.

Chris_QPW

Okay, for some reason, the cloud file modified the desktop's data file. I then restored the data file from before the update and the file validation and reset my cloud file. The balances are now all correct.
I then choose to reset my cloud data. I do this in the menu Edit > Preferences > Mobile & Web > Reset your cloud data link.

You reset your cloud data twice in a row and got this?