This discussion was created from comments split from: New VOYA and Quicken Issues.
I have a new Voya issue and have not seen it addressed. My wife and I each have Voya accounts. On her account, I'm able to set up a Web Connect account in Quicken and although it is only a little better than nothing, it is better than nothing. That account connects at my.voya.com. On my account, I'm unable to connect quicken to it as it connects at myvoyaira.voya.com and am unable to find that in Quicken.
Hello @jchr462907,
Thank you for reaching out! I checked our FIDIR (list of supported financial institutions), and I don't see any connections that use myvoyaira.voya.com. Have you attempted to connect using any of the existing Voya connection options? If you have, what happens when you attempt to connect?
I look forward to your response!
We haven't heard back from you in a while. Do you still need assistance?
Check back and let us know! Thank you.
Apparently it's a NetX Investor connection, which I tried, nothing works.
Thank you for your reply,
What happens when you attempt to connect? Do you see any error messages/codes? If not, what happens when you attempt to connect?
I look forward to your reply!
This is what I get.
Why can't you add the myvoyaira.voya.com link?
The error message in the screenshot indicates that you should contact the financial institution. Have you contacted them about this issue?
Financial institutions decide which connection options will be supported and work with the aggregation provider to make those options available.
Thank you!
