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Can't find the correct connection option for my Voya account

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This discussion was created from comments split from: New VOYA and Quicken Issues.

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jchr462907

I have a new Voya issue and have not seen it addressed. My wife and I each have Voya accounts. On her account, I'm able to set up a Web Connect account in Quicken and although it is only a little better than nothing, it is better than nothing. That account connects at my.voya.com. On my account, I'm unable to connect quicken to it as it connects at myvoyaira.voya.com and am unable to find that in Quicken.

Quicken Kristina

Hello @jchr462907,

Thank you for reaching out! I checked our FIDIR (list of supported financial institutions), and I don't see any connections that use myvoyaira.voya.com. Have you attempted to connect using any of the existing Voya connection options? If you have, what happens when you attempt to connect?

I look forward to your response!