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Is anyone having connection issues with Altruist. Get error when trying to update accounts

dthorn83

Title: Altruist Accounts Failing to Update – FDP-106 ACCOUNT_MISMATCH – Quicken Classic Mac

All my Altruist investment accounts stopped updating in Quicken Classic Mac on October 10, 2026.

All accounts updated successfully on October 9 using the normal Update All Accounts function. Other financial institutions continue updating without problems.

When attempting to reconnect Altruist, Quicken opens the normal login window, but after entering my credentials, I receive:

Care Code: FDP-106
Details: ACCOUNT_MISMATCH
Message: Account not found. No accounts returned - case 106

I can access my Altruist accounts directly through their website.

I'm using Quicken Classic Premier for Mac, version 9.2.2.

Is anyone else experiencing this problem with Altruist beginning October 10?

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Accounts

One Step Update

Accepted answers

All comments

Quicken Carlos

Hi @dthorn83 ,

Thanks for letting us know about the issue you're experiencing and for sharing the details. If you haven't already done so, I suggest following the troubleshooting steps outlined in our support article about the FDP-106 error. Before proceeding, I recommend creating a backup of your Quicken data file.

Once you've created a backup, I suggest deactivating all accounts associated with Altruist, including any hidden or closed accounts, before reconnecting them.

Deactivate the accounts

Go to Accounts > Hide and Show Accounts.
Look for any hidden accounts associated with Altruist and uncheck them so they appear in your account list.
Select each account associated with Altruist from the Accounts toolbar.
Click the Settings icon in the bottom-right corner.
Select the Downloads tab.
Click Disconnect Account, then click Done.
Repeat these steps for every account associated with Altruist.
Quit Quicken.

Reactivate and link the accounts

Reopen Quicken.
Go to Accounts > Add Account.
Search for Altruist and select the appropriate financial institution option, then click Continue.
Enter your login credentials and click Continue.
When Quicken displays the accounts it finds, carefully select Link for each account and match it to the corresponding account already in Quicken. Avoid adding duplicate accounts.

I hope this helps! Please let me know how it goes.

gjward

This is happening to me as well. I went through the steps suggested by Quicken Carlos and got the same error message.

ajaytr

This is happening to me too since the same date. I also tried the suggestion by Quicken Carlos to no avail. It still gets the same error message

KevInTheD

Same here. Haven't been able to connect all weekend. This morning I got Care Code: FDP-105 so hopefully someone is working on this. Doesn't appear to be a problem on our side.

Karen Weiss

Same for me. I followed all the steps Carlos suggested and got Care Code: FDP-105. I hope the team fixes this soon.

Quicken Carlos

Hi All,

Thanks for bringing this to our attention!

I’ve created an investigation ticket for this issue. According to our internal tools, the connection appears to be temporarily blocked for maintenance, which is currently scheduled to end on October 12, 2026, at 7:30 AM PST.

In the meantime, I suggest waiting until the scheduled maintenance has ended before trying to reconnect your accounts.

If you haven’t already done so, I also suggest submitting your log files through Help > Report a Problem in Quicken. If the issue persists after the scheduled maintenance window, please submit a new set of log files so our team can investigate further.

Once you’ve submitted the logs, please let me know so I can add that information to the investigation ticket.

Thank you!

[CBT-1304]

Naomi Bayer

Same exact issue for me

Quicken Carlos

Hi @Naomi Bayer,

Thanks for letting us know you’re also experiencing this issue and for sending the log files. I’ve added your information to the investigation ticket.

[CTP-18870]

Naomi Bayer

Good. Any idea when it might be resolved?

KevInTheD

Still an issue as of 10/13 5:45 AM. Log files sent.

Frank DeMello

Getting this error the last few days and can no lonoger update this account. Tried to fix but received this message:

Thank you

Quicken Carlos

Hi @Naomi Bayer, @KevInTheD, and @Frank DeMello.

Thanks for joining the discussion and for sending the logs. I've added your information to the ongoing investigation under ticket CTP-18870.

Our team is continuing to investigate this issue, but we don't have an estimated timeframe for a fix at this time. As soon as new updates become available, we'll share them in this thread.

We appreciate your help in providing the information needed for the investigation and your patience while our team works toward a resolution.

[CTP-18870]

Improvisit

I've been watching this string and I'm having the same issue. If you need any additional information, or log files. Let me know.

dthorn83

I tried this approach and it did not work. Still unable to connect and update accounts

Quicken Carlos

Hi @dthorn83,

Thanks for trying the steps above and for letting us know the results.

This issue has been escalated internally, and our team is continuing to work toward a resolution. At this time, we don't have an estimated timeframe for a fix.

I recommend monitoring the Community Alert for updates. As soon as new information becomes available, we'll share it there.

We appreciate your patience while our team works on this issue.

louisjjames

I too continue with the same connectivity issues. I've even created a NEW FILE with NO accounts and right from the start there is a warning about connection issues. Unfortunately, the problem continues.

Quicken Laura

Hi everyone,

Thank you for your reports and for bringing this issue to our attention. The issue has been reported internally, and our team is actively working on a resolution.

While we don’t have an estimated resolution time yet, we’ll share updates in the Community Alert as soon as more information becomes available. In the meantime, we recommend bookmarking the alert so you can stay informed and receive email notifications when new updates are posted.

https://community.quicken.com/discussion/7977031/altruist-fdp-106-when-connecting-account-and-doing-a-one-step-update

Thank you for your patience, cooperation, and understanding!