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First Horizon Password Error

scottfmc

Says PW incorrect, but I have verified it is correct on bank website. Cannot Reset account either.

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Comments

Quicken Alyssa

Hello @scottfmc,

Thank you for reporting the issue you're experiencing.

After checking your connections internally, I don't see any connection attempts to First Horizon. This would happen if you are using Direct Connect to update this account, or if you are using a VPN that blocks Quickens' access.

You said you can't reset the account. What happens when you try?

Do you see an error code? If so, what is it?

If you don’t mind, could you please share a screenshot of the error message you described? If needed, please refer to this Community FAQ for instructions on attaching a screenshot. Alternatively, you can also drag and drop screenshots into your response if you are not given the option to add attachments.

Looking forward to your response!

scottfmc

I am not using a VPN. Nothing works. Cannot connect. Cannot reset. Have not tried deleting the account yet, but that is next. I hate to do that because I have had so many issues getting Direct Connect Bill Pay (via the bank, not Quicken) set back up once deactivated.

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scottfmc

But the PW is correct.

scottfmc

Nope, it is correct. Checked via the website.

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scottfmc

I disconnected my accounts in Quicken, and now I get the spinning circle of death when I try to reattach them. Complete lockup in Quicken. Even Task Manager won't help. Have to reboot my system.

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scottfmc

BTW I did complete the Authorization Form externally before trying.

scottfmc

Finally got Quicken to reconnect by deleting the Financial Institution on the Account page and letting Quicken search for the correct bank.

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Quicken Alyssa

Thank you for following up and walking us through your process.

I'm glad you were able to reconnect. If you need more help, please reach back out!

Thanks again