Has "There was an error creating the online backup" been fixed?

Question

I get a red circle w/exclamation point and a brief, little window stating "Backup Failed".

Really helpful…

John Patriarca · Answer

Results…

Quicken Levetta · Answer

Hello @John Patriarca,

Thank you for reporting this issue to us.

At this time, I have attempted to reproduce the issue on my end but have been unable to replicate it.

Overview

When attempting to back up your Quicken data file, you may receive a pop-up message stating, “File not backed up.”

I have provided an article highlighted in blue below that offers steps to help you troubleshoot and resolve this issue.

To resolve this issue

Note: While completing this procedure, make certain no steps are skipped.

To resolve this issue

Note: While completing this procedure, make certain no steps are skipped.

* Go to File > Copy or Backup File.
* Select Create a copy or template and click Next. 
* Leave all the settings, including file name and checkboxes, at their default (change nothing on the Copy or Template screen).
* Click Save Copy.
* After the Copy is complete, choose to open the New Copy, then click OK.
* In the New Copy, go to File > Validate & Repair File, then select Validate file and click OK to ensure there are no lingering issues with the data in this file.
* After the Validation process is finished, you will see the Data_Log appear in a Notepad window. This file is a summary of the Validation results.
* Example of Damage in Data Log

Please let us know your results.

Sceptic · Answer

@John Patriarca Since the message only indicates that Quicken Online Backup failed and does not provide any additional error details, I don't think there is enough information here to determine the cause. If the issue persists, I recommend contacting Quicken Support, as they have access to account and Online Backup information that is not available in the Community.