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Has "There was an error creating the online backup" been fixed?

John Patriarca

I get a red circle w/exclamation point and a brief, little window stating "Backup Failed".

Really helpful…

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Online Backup

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Sceptic

@John Patriarca Since the message only indicates that Quicken Online Backup failed and does not provide any additional error details, I don't think there is enough information here to determine the cause. If the issue persists, I recommend contacting Quicken Support, as they have access to account and Online Backup information that is not available in the Community.

Quicken Levetta

Hello @John Patriarca,

Thank you for reporting this issue to us.

At this time, I have attempted to reproduce the issue on my end but have been unable to replicate it.

Overview

When attempting to back up your Quicken data file, you may receive a pop-up message stating, “File not backed up.”

Here is an article that offers steps to help you troubleshoot and resolve this issue.

To resolve this issue

Note: While completing this procedure, make certain no steps are skipped.

Go to File > Copy or Backup File.
Select Create a copy or template and click Next.
Leave all the settings, including file name and checkboxes, at their default (change nothing on the Copy or Template screen).
Click Save Copy.
After the Copy is complete, choose to open the New Copy, then click OK.
In the New Copy, go to File > Validate & Repair File, then select Validate file and click OK to ensure there are no lingering issues with the data in this file.
After the Validation process is finished, you will see the Data_Log appear in a Notepad window. This file is a summary of the Validation results.
Example of Damage in Data Log

Please let us know your results.

John Patriarca

Results…

Quicken Levetta

After completing the steps from my previous response, were you able to try backing up again? If so, was it successful, or are you experiencing the same issue?

Thank you.

John Patriarca

Same issue, Backup Failed. However:

The account is question belongs to someone else w/a different Quicken ID than mine. I manage/maintain the account.

I paid $119 for the same Q software for my subscription, which also included Bill Manager Standard and Online Backup. I chatted/negotiated w/Q on 4/18/26.

The other party paid $158 on 10/6/25 and $164 on 10/6/26 for the same software (Q Classic Business & Personal) and Bill Manager Standard. Online Backup was not included.

How does one pay $45 more and receive less?

[Removed-Disruptive/Excessive Punctuation]

Quicken Levetta

Thank you for providing those additional details.

After looking up the last purchase on your account, it appears you received a discount on your renewal. So this will explain why you paid less.

Back to the original issue, are you attempting to use the Online backup when signed into Quicken with their credentials, or are you using yours?

Looking forward to your response.

John Patriarca

Theirs, of course.

Quicken Kristina

Thank you for confirming,

This issue you describe is similar to a known issue, but the error message is slightly different. If you would like more details on the known issue, please review this Community Alert:

https://community.quicken.com/discussion/7956498/ongoing-10-18-24-online-backup-error-there-was-an-error-creating-the-online-backup

To continue troubleshooting this issue, please backup your file and reset the Quicken Cloud. To do that, navigate to Edit>Preferences>Mobile & Web. Click the blue "Reset your cloud data" link and follow the prompts.

Note: If you do not see the "Reset your cloud data" link, then Sync is turned off. Turn it on, click OK, then go back to Edit>Preferences>Mobile & Web and click the "Reset your cloud data link" to reset the cloud. Once the reset completes, you can turn Sync back off.

Once the cloud reset completes, please sign out of Quicken, then log back in. To log out, navigate to Edit>Preferences>Quicken ID & Cloud Accounts. Click the blue "Sign in as a different user" link.

A confirmation will come up. Type "Yes" in the text box, then click the Sign out button. Once Quicken finishes logging you out, it will bring you back to the login screen. Log in and confirm whether the Online Backup issue is resolved.

Please let me know how it goes!

John Patriarca

I assume it's not working cause the other user is not paying for it. Can it be added to his subscription at no charge? He using Q on my recommendation, I'm a 35+ year user.

Quicken Kristina

Thank you for your reply,

If no subscription is associated with their Quicken ID, online services won't work when they log in with that Quicken ID. For more information on what features don't work without a subscription, please review our subscription FAQ: https://www.quicken.com/support/quicken-subscription-membership-faqs#section-windows-7

We can't assist with pricing and discounts in the Community. They will need to contact Quicken Support directly by phone for assistance, as they can check if any applicable discounts are available. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that I could not be of more assistance!

Quicken Kristina

Hello @John Patriarca,

We haven't heard back from you in a while. Do you still need assistance?

Check back and let us know! Thank you.

John Patriarca

No longer need assistance.