Is there a known issue for others? Can you help me fix this?
It starts with the account updates but never goes to the registers
Do you only have one Account in the Quicken file? Or do you have multiple Accounts in the file and all the Accounts are behaving this way?
Based on your second post here I take it you have your Quicken file set to start a One Step Update on startup?
I'm not sure what you mean by "the account screen." If you're referring to the Account Bar - the list of Accounts in the file shown to the left or right of the screen - then if you click on one of the Accounts shown in the Account Bar that action should take you to the Register or Transaction List for that particular Account. Is that not happening?
It's not entirely clear what what you're reporting here.
@lynn887739 when you open Quicken, do you eventually get to the register if you wait, or does it never appear? Also, are you seeing One Step Update run automatically when Quicken starts? If so, Quicken may be busy processing downloads before the register is displayed. If waiting does not help, try double-clicking the account in the Account Bar to see if the register opens directly. It would also be helpful to know whether this affects all accounts or just one specific account.
What type of account are you referring to? Is it an investment account?
If so, by "account screen" are you referring to something that looks like this?:
