IRA WithdrawX now shows as deposit, not withdrawal

Question

I reported this issue in March 2025. I uploaded a report so @Quicken Jasmine could create an "internal ticket." I asked for an update. The post was closed without a response. What happened? How are bugs tracked, or are they?

https://community.quicken.com/discussion/7960925/ira-withdrwx-now-shows-as-deposit-not-withdrawal

Eighteen months later, I'm still having to manually correct Quicken's automatic entries each month.

Quicken Laura · Answer

Hi @sd_mark,

I'm sorry to hear that you're still experiencing this issue, especially after reporting it previously.

I couldn't locate an open ticket associated with your case, so I'd appreciate it if you could help me clarify a few details:

* Is this issue affecting only one IRA account or multiple IRA accounts?
* Does it occur only with this particular recurring transfer, or have you noticed it with other transfers as well?
* Are the transactions still being entered each month incorrectly?
* Have you had a chance to try any of the troubleshooting steps suggested by @Sceptic, particularly testing the recurring reminder in a copy of your data file?

Your answers will help me better understand the scope of the issue and determine the appropriate next steps.

Thank you for your time and patience!

sd_mark · Answer

@Sceptic, thank you for taking the time to follow up. I'm reluctant to spend more time on this unless I hear from Quicken support, either here or directly. (I thought submitting the issue from inside Quicken last year was in fact contacting them?)

Sceptic · Answer

@sd_mark I can understand why you're asking for an update. In your March 2025 thread, @Quicken Jasmine collected information and indicated that an internal ticket would be created . Since forum users do not have access to Quicken's internal tracking system, we have no way to determine what became of that ticket. Perhaps a moderator can comment if any additional information is available, but Quicken Support would likely be the best source for an official status update.

Regarding the behavior itself, I agree that what your screenshots show does not appear correct. A transfer from an IRA entered as a WithdrwX would normally be expected to result in cash moving out of the IRA and into the receiving account. Seeing a positive WithdrwX in the IRA along with a negative XOut in the receiving account suggests Quicken is reversing the expected direction of the transfer.

You don't mention what troubleshooting steps were done prior to this point but before contacting Support, a few things that might help narrow down the source of the issue:

* Run Validate and Repair (File → Validate and Repair File → Validate File) and review the DATA_LOG.TXT for any reported issues.
* Review the recurring reminder definition and confirm the transfer account and amount are still defined as expected.
* Create a test copy of your data file (File → Copy or Backup File → Create a Copy) and see if the behavior can be reproduced there.
* Determine whether the issue is limited to this specific recurring reminder or whether newly created IRA transfer reminders exhibit the same behavior.

The reason I suggest the last point is that it may help distinguish between a problem with a particular reminder, a data-file issue, or a broader program issue.

If the behavior continues after those checks, I would contact Quicken Support and reference the prior report. Given that this appears to have been occurring for an extended period and was reportedly escalated previously, Support would be in the best position to determine whether the issue is already documented internally or whether a new escalation is needed.

https://www.quicken.com/support/search-opt