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IRA WithdrwX now shows as deposit, not withdrawal

sd_mark

I'm using Quicken Classic Windows R61.21. I survived the Vanguard meltdown late last month by just waiting it out. Transactions are still downloading and my accounts still have Tracking Method "Complete - Positions and Transactions." But the issue now is NOT about downloaded transactions, but about a recurring "manual" transaction, intended to transfer from an IRA to a non-retirement account.

Last month, I have a negative WithdrwX in the IRA plus a positive XIn in the Nonretirement account, a proper transfer out/in.

This month, I have this recurring transaction:

which entered a positive WithdrwX in the IRA and a negative XOut in the Nonretirement account:

The IRA transaction details look like this:

The nonretirement transaction details look like this:

What happened here? How can a WithdrawX be considered a deposit? How can both sides of a transfer be "Cash Transferred out"?

Thanks for your help.

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Quicken Jasmine

Hello @sd_mark,

I understand how concerning it must be to see your recurring manual transaction behaving incorrectly, especially after successfully managing the Vanguard situation.

Since your transactions were entered correctly last month but are now showing unexpected behavior, it’s important to determine what might have changed. Have you recently made any modifications to your account settings, such as switching tracking methods, adjusting tax attributes, or updating transaction categories? Also, did you manually enter this transaction before it was recorded, or did Quicken automatically generate it based on the recurrence settings?

Let me know!

sd_mark

@Quicken Jasmine, I may have entered it manually in February. In March, Quicken created it from my Bill and Income Reminders. The only other change I can think of is one or two updates to the Quicken program itself.

Quicken Jasmine

https://community.quicken.com/discussion/comment/20481788#Comment_20481788

Thanks for providing more information. This may sound rudimentary, however, have you attempted inputting a minus sign (-) before the 1000?

Let me know!

NotACPA

OH BOY, am I confused. @sd_mark In your registers, why are BOTH transactions showing as "out" (WithdrwX & Xout, BOTH remove money from the account).

And, in the IRA register, is that $2000 balance correct? I thought you had $1000 in the account and removed it, which should take the balance to $0.

sd_mark

@Quicken Jasmine, yes I tried entering a minus sign. It was removed. In fact when I tried to change it in the Recurring Transfer, it explained in some detail that I did not enter a minus sign; it would make the correct entry for me.

@NotACPA Exactly. The WithdrawX in the IRA was entered as a deposit, increasing its cash balance. Conversely, the intended deposit in the nonretirement account was entered as a debit, reducing its cash balance to -$1000.

I deleted the transfer that Quicken auto-entered and did a manual transfer. That looks fine: take cash out of the IRA and put it in the nonretirement account.

I noticed when creating a Recurring Transfer, I can't select the existing transfer to duplicate.

It might be possible to duplicate the issue by creating a Recurring Transfer today or tomorrow, but I haven't tried.

P.S. I'm not getting emails when people respond here (I have on other topics), so I may not see your replies for a while.

sd_mark

I deleted and re-memorized the automated transfer after the issue last month. This month, things are slightly different. The automated transaction happens on the 15th. I have NOT downloaded anything from Vanguard for several days, so this is only what Quicken R62.16 has entered.

The receiving side looks correct: $1000 increase in cash balance:

But on the sending side, the IRA, I have a WithdrawX that shows as a positive amount, +1000.00, which then reduced the cash balance to -$1000.00. What? The cash balance is correct, but why is a WithdrawX shown as a positive amount?

When I enter a transfer out manually, it shows as a negative amount, as expected, and reduces the cash balance:

This is clearly a bug. Is there some way to submit a bug report?

Quicken Jasmine

https://community.quicken.com/discussion/comment/20486825#Comment_20486825

Thanks for reaching back out and providing more information.

Would you mind sending me your logs via Help > Report a problem so that I may investigate further and create an internal ticket?

Let me know once you have done so, thanks!

Quicken Jasmine

https://community.quicken.com/discussion/comment/20486825#Comment_20486825

I have not heard from you yet, are you still needing assistance?

sd_mark

@Quicken Jasmine, I've uploaded a report from Quicken, referencing this thread.

sd_mark

Is there some way I can get support on this? Somewhere to open a ticket and get it fixed? I'm still having to re-enter this transfer manually every month.

@Quicken Jasmine, as you requested, I uploaded a report on April 20? What is going on with that?