Quicken hangs when trying to sign in to bank during download setup

ericsbcn

I changed my password on my bank's website. But now I'm having problems updating it in Quicken.

First, it gave me an error when doing a one step update. Which was expected since the password in the vault is now wrong. But then when prompted for the user ID and password, it kept saying not verified. I tried it several times over a couple of days.

Then, I tried deactivating and reactivating downloads. First it asked me for the user ID and password. Then it said the bank needed to authorize my account and that I had to sign in on the form from my financial institution. I clicked on the sign-in button and then another window pops up and just hangs. (See screenshot). At this point I have to kill Quicken because the Cancel button doesn't work.

Screenshot 2026-11-03 170902.png

Any ideas how I can get it to work? I've been downloading transactions from that bank for years without a problem. Until now.

Thanks.

Sceptic

@ericsbcn - Since you've already changed the password at the bank, attempted to update the credentials in Quicken, and even tried a deactivate/reactivate, this doesn't sound like a simple Password Vault issue anymore.

The fact that Quicken is now redirecting you to a financial institution authorization page suggests the account is likely using Express Web Connect+ connection method where the bank handles the authentication directly. In these cases, Quicken opens the bank's authorization page and waits for the bank to complete the sign-in process.

Because the authorization window is hanging and Quicken becomes unresponsive, I'd recommend:

1. Confirm you can successfully sign in to the bank's website outside of Quicken using the new password.
2. Make sure Quicken is fully updated (Help → Check for Updates).
3. Deactivate all accounts associated with that financial institution, not just the affected account.
4. Close and reopen Quicken.
5. Use Tools → Add Account (rather than Set Up Now) and attempt to reconnect the accounts.
6. When Quicken finds the accounts, be sure to Link them to the existing registers instead of adding new accounts.

If the authorization window continues to hang before you can even reach the bank's login page, that may indicate a problem with the bank's authorization service or a Quicken connectivity issue rather than a bad password. At that point, I'd suggest checking for any Community Alerts related to that financial institution and contacting Quicken Support so they can review the connection logs. Quicken notes that some institutions now require periodic reauthorization through the bank-hosted sign-in process.

Also, which financial institution is this? Other users of the same bank may be experiencing the same behavior, which could help determine whether this is an institution-specific issue or something unique to your data file.