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Quicken frozen, consuming CPU after Online Bill search

Roger Snook

Oh no! I can't report a problem from within Quicken, but in attempting to add an Online Biller, I typed "Bank of America" and Quicken just froze after the search and as evidenced from the screenshot, Quicken is consuming lots of CPU. Been frozen for over 10 minutes and seems like my only recourse might be to Task Manager kill the app. I'll walk away and give it a little more time, but harumph.

[Edited - Readability]

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Roger Snook

Alas, I had to reboot and will perform a Super Validation.

Roger Snook

After rebooting, performing a Super Validate, adding three online billers (which all did work well), the issue arose again on the fourth online biller!!!! Before adding the fourth online biller, I did go to the account to verify the online setup, and then returned to Bills & Income, selected the "+" to add an online biller, I entered "First Bankcard" and am simply trying to erase that, but the field is REALLY DELAYED (i.e. minutes) in allowing any subsequent input, and effectively is frozen. Weird!!!! [Edited - Readability]

Quicken James

Hello @Roger Snook,

Thank you for bringing this to our attention! I am happy to help.

I have some follow-up questions. Will you please answer the following questions?

Where is your Quicken data file located?
1. If you are unsure, this Support Article will help you locate your file.
Is this the first time you have attempted to add Online billers?
Does it freeze when looking up a certain biller, or just after adding 3 billers?
1. For example, does it only freeze when looking up First Bankcard?
When you Super Validated your file, did the report show any errors?
How old is your computer?
Does your computer have any software updates that are pending?
Looks like your Quicken program is not on the most recent release. Are you able to update your Quicken by going to Help>Check for Updates?
1. If so, please update your Quicken and try to add the billers again.
2. Does Quicken still freeze when adding multiple billers with the updated version?

Once I hear back from you, I will be able to better assist.

I look forward to your response.

Roger Snook

Well - I've been painstakingly following https://www.quicken.com/support/troubleshooting-one-step-update-freezing-crashing/ deactivating, reactivating approximately 30+ accounts. It's resolving issues, but again, it's painful to do this many!

Quicken Kristina

Thank you for the follow-up,

I'm glad to hear that you're resolving the issues following the guidance in our article on freezing and crashing during One Step Update. Deactivating and reconnecting that many accounts is quite time consuming.

If the issue returns or you'd like to explore what may have caused this behavior, please answer the questions @Quicken James asked earlier:

https://community.quicken.com/discussion/comment/20584798#Comment_20584798

Thank you!

Roger Snook

The FI search is still slow, even after painstakingly reconnecting all my accounts. Scheduled OSUs have been working nicely, except for an OTP prompt, which highlights the bug of "UI prompts during batch operations" as described here:

https://community.quicken.com/discussion/7977472/repeating-reminder-keeps-moving-back-a-month-after-a-cloud-sync