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Quicken Classic not connecting to Amalgamated Bank [Edited]

mb5!

Build 27.1.70.20

R70.20

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Comments

UKR

Wait 24 hours, the bank could be down for scheduled maintenance, reboot then try again.

If it still doesn't work, please provide more details.

What edition level (Starter Edition, Deluxe, etc.), year/version and release of Quicken (R xx.xx or R x.x.x) are you using? Click Help / About Quicken (Mac: Quicken / About Quicken) to determine year/version and release. You must be on the latest release (patch) level for your supported Quicken Subscription version. If you're missing patches, update your software first.
US, Canadian or other international version of Quicken?
Is your subscription still active? Or is it expired?
What version of Windows or Mac OS are you using?
What error codes, error messages, symptoms do you get?
What bank(s) are you having issues with?
What account types (checking, savings, etc.) are you having issues with?
How frequently do you download using One Step Update or "Update Now"?
Does this problem occur when you run One Step Update (Mac: update all accounts) from your desktop/laptop or when you initiate a download using the Quicken Mobile App or Quicken on the Web?
What have you tried so far to resolve the issue?

kitmc

Don't bother with these steps. Bank launched a new platform 11/2, which does not integrate with Quicken. I'm surprised it's not here as a known issue. A bank rep I spoke to say they think it's being worked on, along with a hosts of other issues - disappearing accounts, Zelle activity vanishing etc, etc - but they haven't promised. If you haven't done so, you have to create a new login, and if you use the app, download a new one. The workaround, hopefully not permanent, is manually inputting transactions. I'm going to try again in a few weeks, and if still not working, change banks.

Quicken James

Hello @mb5! and @kitmc,

Thank you for bringing this to our attention.

Due to the nature of this issue and to help get this issue reported, it is recommended that you contact Quicken Support directly, as they can walk you through troubleshooting steps in real time and escalate the situation as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

@kitmc, If you have anything in writing about the changes the bank has made, it would be best to have it when you call support

Thanks again.