Why does Firefox not show hyperlink results properly?

delu723
delu723 Member ✭✭✭
in Errors and Troubleshooting (Windows)
I keep getting the following message. Anybody know why this might be happening?
Firefox is default browser & is running at the time of Quicken Help menu hyperlink select.

"Firefox is already running, but is not responding. To open a new window, you must first close the existing Firefox process, or restart your system."
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Best Answer

  • delu723
    delu723 Member ✭✭✭
    Answer ✓
    Problem solved.
    I had two versions of Firefox installed & had the older version selected as default.
    Changed default to newer version, deleted the older one and all works as advertised ......


    so, operator error!

Answers

  • delu723
    delu723 Member ✭✭✭
    Note: seems to work as advertised if default browser is switched to Chrome
  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭
    Please describe your step by step process to get to the problem.  Because I run FF also, and don't believe that I've experienced what you're describing.

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • delu723
    delu723 Member ✭✭✭
    Answer ✓
    Problem solved.
    I had two versions of Firefox installed & had the older version selected as default.
    Changed default to newer version, deleted the older one and all works as advertised ......


    so, operator error!
This discussion has been closed.

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