Incorect bill data downloaded from AT&T
Rich Ard
Quicken Windows Subscription Member ✭✭✭
When i download my latest bill from AT&T I am receiving the incorrect information..ie..the due date is wrong. Is this an issue many people are having?
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Best Answer
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Hello @Rich Ard
Thank you for taking the response, although I am sorry to hear that you continue to experience this trouble.
May I ask that you navigate to the "Bills and Income" section in Quicken and choose the arrow next to enter on the AT&T bill and choose to "Unlink."
Then attempt to relink the bill, please let me know if the date is still incorrect after completing this step.
Thank you,
-Quicken Tyka~~~***~~~5
Answers
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Hello Rich Ard,
Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.
If you are still experiencing this trouble, may I ask that you provide the incorrect due date that you are seeing in Quicken?
This way I can compare this date to what is being reported on the online biller profile.
Thank you,
-Quicken Tyka
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pops up as december 18 the proper due date is the 7th0
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Hello Rich Ard,
Thank you for the response and for reporting the incorrect date.
I was able to locate your profile and view the AT&T bill, I do see that instead of a due date is listed the due date states "Soon."
I have gone ahead and reported this to our services provider, please allow 24-48 hours and please follow up if you still see an incorrect date being listed.
Thank you!
-Quicken Tyka~~~***~~~0 -
it is still posting the incorrect due date0
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Hello @Rich Ard
Thank you for taking the response, although I am sorry to hear that you continue to experience this trouble.
May I ask that you navigate to the "Bills and Income" section in Quicken and choose the arrow next to enter on the AT&T bill and choose to "Unlink."
Then attempt to relink the bill, please let me know if the date is still incorrect after completing this step.
Thank you,
-Quicken Tyka~~~***~~~5
This discussion has been closed.