Quicken Setup hangs

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Rocket J Squirrel
Rocket J Squirrel SuperUser ✭✭✭✭✭
edited July 2022 in Errors and Troubleshooting (Windows)
The new Quicken Setup feature in R24.11 doesn't work for me at all. Clicking on any of its options opens a blank window which never populates. Closing the blank window using its X completely hangs Quicken, requiring a Task Manager kill. Screen shot shows the result of clicking Plan for Taxes. Is it just me, or are others seeing this problem?

Quicken user since version 2 for DOS, now using QWin Biz & Personal Subscription (US) on Win10 Pro.

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  • NotACPA
    NotACPA SuperUser ✭✭✭✭✭
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    Since I haven't gone to R34.11 yet, what's the "Setup" feature?  What are you setting up?

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • Quicken SangeethaS
    Quicken SangeethaS Alumni ✭✭✭✭
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    Hi Rocket J Squirrel, Thank you for testing set up. We are aware of an issue with Windows 7 VM that causes this issue. Which Windows OS are you running and are you using a Virtual Machine?

    NotACPA - This is our attempt to help new users get set up faster. It shouldn't show up automatically for existing users of Quicken.
  • Rocket J Squirrel
    Rocket J Squirrel SuperUser ✭✭✭✭✭
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    Hi, @Quicken SangeethaS . What are you doing awake at this hour?
    I am running Windows 10 Pro. No VM. This happens on both my PCs.
    It doesn't show up automatically, but I enabled it in the View menu just to see it.

    Quicken user since version 2 for DOS, now using QWin Biz & Personal Subscription (US) on Win10 Pro.

  • Quicken SangeethaS
    Quicken SangeethaS Alumni ✭✭✭✭
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    Ok Thank you @Rocket J Squirrel. I now work from our Menlo Park office. :smile:

    I'll pass this information to the team to debug. Thank you :smile:
  • Quicken SangeethaS
    Quicken SangeethaS Alumni ✭✭✭✭
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    Hi @Rocket J Squirrel Can you please try now? We think we have fixed it.
  • Rocket J Squirrel
    Rocket J Squirrel SuperUser ✭✭✭✭✭
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    Quicken SangeethaS said:
    Hi @Rocket J Squirrel Can you please try now? We think we have fixed it.
    Yes, looking good in R24.14. Thanks.

    Quicken user since version 2 for DOS, now using QWin Biz & Personal Subscription (US) on Win10 Pro.

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