Quicken Setup hangs

Rocket J Squirrel · January 2020

The new Quicken Setup feature in R24.11 doesn't work for me at all. Clicking on any of its options opens a blank window which never populates. Closing the blank window using its X completely hangs Quicken, requiring a Task Manager kill. Screen shot shows the result of clicking Plan for Taxes. Is it just me, or are others seeing this problem?

Image: https://us.v-cdn.net/6031128/uploads/editor/o8/u2qomxre542g.png

NotACPA · January 2020

Since I haven't gone to R34.11 yet, what's the "Setup" feature? What are you setting up?

Quicken SangeethaS · January 2020

Hi Rocket J Squirrel, Thank you for testing set up. We are aware of an issue with Windows 7 VM that causes this issue. Which Windows OS are you running and are you using a Virtual Machine?

NotACPA - This is our attempt to help new users get set up faster. It shouldn't show up automatically for existing users of Quicken.

Rocket J Squirrel · January 2020

Hi, @Quicken SangeethaS . What are you doing awake at this hour?

I am running Windows 10 Pro. No VM. This happens on both my PCs.

It doesn't show up automatically, but I enabled it in the View menu just to see it.

Quicken SangeethaS · January 2020

Ok Thank you @Rocket J Squirrel. I now work from our Menlo Park office.

I'll pass this information to the team to debug. Thank you

Quicken SangeethaS · January 2020

Hi @Rocket J Squirrel Can you please try now? We think we have fixed it.

Rocket J Squirrel · January 2020

Quicken SangeethaS said:

Hi @Rocket J Squirrel Can you please try now? We think we have fixed it.

Yes, looking good in R24.14. Thanks.

Quicken Setup hangs

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