Unable to update Alight 401k

josephcasey
josephcasey Member ✭✭
in Investing (Windows)
sometime around Jan 25th Quicken has been unable to update Alight Solutions. I received the error code OL-332. I know my ID and password are correct as I am able to sign into the site manually. I experienced a similar issue at the beginning of the year but it resolved itself after 2 days. Now it is happening again and I have not been able to update it for 10 days.

Comments

  • the10or
    the10or Member ✭✭
    I am behind in tracking, but now realize that I have the same issue.
  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Hello @josephcasey

    Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.

    If you are still needing assistance with the 332-A error please take a moment to review the steps and information available here.

    Please let us know if the steps work to correct the error.

    Thank you,
    -Quicken Tyka
    ~~~***~~~
  • josephcasey
    josephcasey Member ✭✭
    Thank you Quicken_Tyka but I had already verified several times that the password in Quicken was the same one that I sign into the website with. I was able to fix it myself by signing into the Alight system with my this password and then I changed my password and updated Quicken to my new password. I have had no issues since then.
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