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Quicken (R25.xx) opens with background logon screen - Still appears after being posted as resolved

Why, after years of using Quicken with no problems, do I get a Quicken Welcome screen when
I open Quicken from my desktop, asking me for my Quicken ID and password.
I could always get into it easily with just the password.
I open Quicken from my desktop, asking me for my Quicken ID and password.
I could always get into it easily with just the password.
4
This discussion has been closed.
Answers
https://community.quicken.com/discussion/comment/20072221/#Comment_20072221
1. Can't log onto Quicken WEB from my laptop (credentials are ok and app works)
2. Quicken preference userid / passwd are randomly being removed causing transaction download and sync to fail
3. Cloud file is randomly being corrupted
4. had one where my local Quicken data file was corrupted (I always have backups).
*
*Thank you for reporting this behavior to the Community, although I apologize for any *inconvenience or frustration experienced. Our Teams have been investigating this behavior *and working to resolve this matter as quickly as possible.
*
*An internal fix has been made which should resolve the Quicken ID login screen appearing in *the background when entering a Quicken data file password.
*
*Our investigation determined that the root cause of this behavior was not due to the R25.10 *product update, but was instead caused by a separate, internal server update that was *released at the same time as the R25.10 update.
*
*This conversation is being closed as resolved, but if you do continue to receive a prompt to *sign into the Quicken ID, please start a new post to report it and let us know.
*
*Thank you,
*
*Sarah
Guess what....
As requested, a new post....
- Remove the File Password and use instead a Microsoft Pin Number or Password when signing into your Windows Account in the Windows operating system.
- Uninstall and reinstall Quicken, using this procedure: https://community.quicken.com/discussion/7844658/installing-reinstalling-windows-quicken-subscription-editions
Using QCleanUi by itself, does not touch the Windows Registry and leaves the Windows Registry untouched. And you get an error message when using QCleanUi after using Programs and Features to uninstall Quicken.Windows 10 Pro 32 & 64-Bit Build 21322.1000
also Windows 10 Pro 64-Bit Build 19042.804
Note: Product What's New in Quicken is grayed out.. Also Year is stuck on 2020 and Copyright Date is stuck 2018 in About Quicken.
View: https://community.quicken.com/discussion/7859218/work-with-copies-of-your-actual-quicken-data-files/p1?new=1
BUT don't think I'm going to jump thru hoops to resolve their error on their servers.
I'll just live with it - and wait the 20secs for it to disappear from the screen.
THE PROBLEM IS NOT FIXED!
It's still happening, even after updating to 25.18!!
Please do not close a thread without VERIFYING the issue is actually fixed!!!
Had this same problem when I went from R24.14 to R25.10, so I restored my image from Acronis and all was well. Quicken said problem was a server and was fixed. So today I did another image and went from 24.14 to 25.18 and the same old problem of logon screen reappeared.
you should be able to wait & ignore it - it will disappear in 20 secs
> (Quote)
>
> Interesting.....
> BUT don't think I'm going to jump thru hoops to resolve their error on their servers.
> I'll just live with it - and wait the 20secs for it to disappear from the screen.
Ditto. That's a [profanity removed] of work to fix something that I shouldn't have to and that I'm paying good money for.
The problem comes from the Activation Servers. Users, who have uninstalled Quicken, after the program has been activated and done a clean reinstall of Quicken using the Installer downloaded from their Account at: https://www.quicken.com/ My Account, don't know what Users who are having this problem are talking about.
Yes, you can indeed wait or reinstall according to this procedure: https://community.quicken.com/discussion/7844658/installing-reinstalling-windows-quicken-subscription-editions (Don't skip a step, otherwise it won't work.)
The choice is yours. Uninstall and reinstalling is going to be a faster fix, then waiting for Quicken to fix the problem, since the problem only affects a handful of Users.
Windows 10 Pro 32 & 64-Bit Build 21322.1000
also Windows 10 Pro 64-Bit Build 19042.804
Note: Product What's New in Quicken is grayed out.. Also Year is stuck on 2020 and Copyright Date is stuck 2018 in About Quicken.
View: https://community.quicken.com/discussion/7859218/work-with-copies-of-your-actual-quicken-data-files/p1?new=1
Thank you for reporting that you are continuing to see a Quicken ID sign-in window in the background when entering a data file password, although I apologize for any frustration or inconvenience experienced.
We have re-escalated this issue to our Product Teams who are further investigating.
If you are experiencing this behavior and would like to assist with the open investigation, please go to the Help menu in Quicken and select "Report a Problem".
In the window that opens, please enter "QWIN-16957" in the subject line, mark the following log files and when ready click "Send to Quicken".
Log Files to Select:
QCSLog.txt
SyncLog.txt
SyncLogOld.txt (if listed)
QuickenAuthorizationLog.txt
**Please Note: The Report a Problem submissions are sent directly to our Product Teams and the information provided is used for statistical and investigative purposes only. Due to this, you will not receive a response to the submitted report.**
Thank you,
Sarah
Still having trouble with the Quicken ID Welcome page coming up then my data password. When I enter my password the Welcome page disappears.
Seems like Quicken has become worse since you need to have a subscription.
Used updated software for years with no problems.
Good luck to everyone with this problem. Just can't wait until I connect with support folks.