Quicken (R25.xx) opens with background logon screen - Still appears after being posted as resolved

GLE81342 · March 2020

Why, after years of using Quicken with no problems, do I get a Quicken Welcome screen when
I open Quicken from my desktop, asking me for my Quicken ID and password.
I could always get into it easily with just the password.

TJ102 · March 2020

I've noticed this also. I just log back in again and probably won't see the message again. I suspect quicken has ratcheted up the security a click.

Ps56k2 · March 2020

As per -
https://community.quicken.com/discussion/comment/20072221/#Comment_20072221

this was resolved - but I am still seeing the symptoms.... Monday - March 2, 2020 - R25.10 -

MHSwizzleStick · March 2020

As do I...

tmszewczuk · March 2020

I have exactly the same problem since update R25.10 but I have more:

1. Can't log onto Quicken WEB from my laptop (credentials are ok and app works)
2. Quicken preference userid / passwd are randomly being removed causing transaction download and sync to fail
3. Cloud file is randomly being corrupted
4. had one where my local Quicken data file was corrupted (I always have backups).

Don Bartenstein · March 2020

*Hello All,
*
*Thank you for reporting this behavior to the Community, although I apologize for any *inconvenience or frustration experienced. Our Teams have been investigating this behavior *and working to resolve this matter as quickly as possible.
*
*An internal fix has been made which should resolve the Quicken ID login screen appearing in *the background when entering a Quicken data file password.
*
*Our investigation determined that the root cause of this behavior was not due to the R25.10 *product update, but was instead caused by a separate, internal server update that was *released at the same time as the R25.10 update.
*
*This conversation is being closed as resolved, but if you do continue to receive a prompt to *sign into the Quicken ID, please start a new post to report it and let us know.
*
*Thank you,
*
*Sarah

Guess what....

As requested, a new post....

William Ahlstrom · March 2020

I installed the Quicken R25.18 Patch and still have the background log on screen for Quicken.com. It is not fixed!

labwiz · March 2020

I too installed the Quicken R25.18 Patch and still have the background log on screen for Quicken.com. It is still creating a second login.

thecreator · March 2020

Hi All,

There is a problem of using a File Password with Installations of Quicken Subscription Editions when using a File Password with Installations of Quicken, which were activated with an Activation Code.

Two Solutions are available:

Remove the File Password and use instead a Microsoft Pin Number or Password when signing into your Windows Account in the Windows operating system.
Uninstall and reinstall Quicken, using this procedure: https://community.quicken.com/discussion/7844658/installing-reinstalling-windows-quicken-subscription-editions

Using QCleanUi by itself, does not touch the Windows Registry and leaves the Windows Registry untouched. And you get an error message when using QCleanUi after using Programs and Features to uninstall Quicken.

Do not skip a step when using the procedure above.

gmk3 · March 2020

Issue is not at all resolve. Quicken Team: Please get your act together and solve this issue.

[email protected] · March 2020

Still have the background log on screen for Quicken.com. Issue not fixed.

Ps56k2 · March 2020

thecreator said: There is a problem of using a File Password with Installations of Subscription Quicken, which were activated with an Activation Code.

Interesting.....
BUT don't think I'm going to jump thru hoops to resolve their error on their servers.
I'll just live with it - and wait the 20secs for it to disappear from the screen.

rb-2 · March 2020

Same issue here with the background log on screen. Very annoying. Hope they get it fixed soon!

rkapash · March 2020

I noticed the discussion ended but the problem remains!

Ps56k2 · March 2020

Are you ALSO getting a new empty file - Synclog.dat - placed on your Desktop ?

Image: https://us.v-cdn.net/6031128/uploads/editor/ze/evyl0ym45vhs.jpg

rb-2 · March 2020

Yes, I also get the empty _SyncLog.dat file on my desktop each time I use Quicken now.

andyross · March 2020

The thread about a Quicken ID login showing behind a local file password screen was recently closed. The reason was because Quicken said it was a server update.

THE PROBLEM IS NOT FIXED!

It's still happening, even after updating to 25.18!!

Please do not close a thread without VERIFYING the issue is actually fixed!!!

stevebartram · March 2020

I keep getting the same thing after I have logged in. If I do not do anything the screen goes away and leaves me logged in. How do I stop this occurring?

Divemaster · March 2020

Updated to 25.18 today from 24.14 and now I get a new full page screen on execution of Quicken that displays a logon to online account or create account page. Also, says Welcome to Quicken off to the right of logon prompts along with Installing Quicken on another computer.

Had this same problem when I went from R24.14 to R25.10, so I restored my image from Acronis and all was well. Quicken said problem was a server and was fixed. So today I did another image and went from 24.14 to 25.18 and the same old problem of logon screen reappeared.

Ps56k2 · March 2020

As we mentioned in the other threads -
you should be able to wait & ignore it - it will disappear in 20 secs

Don Bartenstein · March 2020

> @ps56k said:
> (Quote)
>
> Interesting.....
> BUT don't think I'm going to jump thru hoops to resolve their error on their servers.
> I'll just live with it - and wait the 20secs for it to disappear from the screen.

Ditto. That's a [profanity removed] of work to fix something that I shouldn't have to and that I'm paying good money for.

Divemaster · March 2020

That is true, but it is an unnecessary screen and is a sign of coding issues.

Divemaster · March 2020

On the other topic Quicken said the issue had been fixed and it was an issue on the server. Either that is not the case or the server issue has returned?

Divemaster · March 2020

Guess I didn't need to start another topic, yes I also have this same problem. Had it when went to 25.10 so I restored my image. Always do full images prior to software updates. After restore all was well- no extra logon screen. Did another image today and went from 24.14 to 25.18 and what to you know, still have the problem. Either server isn't the problem or it has returned. I wonder if it really went away when support said it did and closed the other topic?? I don't think we users should have to jump through a bunch of hoops to "maybe debug" the issue. I was never allowed to just tell users, Oh just remove and reload the software and see if that will work. I understand things happen, but admit it, fix it and move on. However up front testing is best.

thecreator · March 2020

Hi @Divemaster ,

The problem comes from the Activation Servers. Users, who have uninstalled Quicken, after the program has been activated and done a clean reinstall of Quicken using the Installer downloaded from their Account at: https://www.quicken.com/ My Account, don't know what Users who are having this problem are talking about.

Yes, you can indeed wait or reinstall according to this procedure: https://community.quicken.com/discussion/7844658/installing-reinstalling-windows-quicken-subscription-editions (Don't skip a step, otherwise it won't work.)

The choice is yours. Uninstall and reinstalling is going to be a faster fix, then waiting for Quicken to fix the problem, since the problem only affects a handful of Users.

Quicken Sarah · March 2020

Hello All,

Thank you for reporting that you are continuing to see a Quicken ID sign-in window in the background when entering a data file password, although I apologize for any frustration or inconvenience experienced.

We have re-escalated this issue to our Product Teams who are further investigating.

If you are experiencing this behavior and would like to assist with the open investigation, please go to the Help menu in Quicken and select "Report a Problem".

In the window that opens, please enter "QWIN-16957" in the subject line, mark the following log files and when ready click "Send to Quicken".

Log Files to Select:

QCSLog.txt
SyncLog.txt
SyncLogOld.txt (if listed)
QuickenAuthorizationLog.txt

**Please Note: The Report a Problem submissions are sent directly to our Product Teams and the information provided is used for statistical and investigative purposes only. Due to this, you will not receive a response to the submitted report.**

Thank you,

Sarah

MHSwizzleStick · March 2020

thecreator,

Honest to Gosh, I've tried your steps three times (what can I say; I'm retired and have time on my hands) because I wasn't absolutely sure I hadn't missed a step the previous times. But this third time (just now), I printed out the instructions so that I could check off each paragraph as it was performed. And it just hasn't worked for me.

Quicken Sarah,

I did the "Report a problem" as you requested. However, the only log file in my list was SyncLog.txt, so I sent that.

GLE81342 · March 2020

I have wasted a whole afternoon trying to correct this problem. Even to the point of uninstalling and reinstalling Quicken. Tried to call support several times, the wait time was 24 minutes. Then around 4:00 PM their lines were busy. Guess they are doing that on purpose because they close at 5:00PM
Still having trouble with the Quicken ID Welcome page coming up then my data password. When I enter my password the Welcome page disappears.
Seems like Quicken has become worse since you need to have a subscription.
Used updated software for years with no problems.
Good luck to everyone with this problem. Just can't wait until I connect with support folks.

ps_q · March 2020

I updated my quicken and see that the Quicken ID screen appears behind my password screen. I see that this has been discussed and closed. But it occurred today, March 4, upon my update

labwiz · March 2020

To "Sarah" above, I have sent my data, appreciate the information. I will not be running other "fixes" as some have offered. The error was caused by an update and should be repaired by company.

Divemaster · March 2020

I just restored my image and was back to 24.14 which has no problem. Will try again in a few releases.

Quicken (R25.xx) opens with background logon screen - Still appears after being posted as resolved

Answers