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Quicken (R25.xx) opens with background logon screen - Still appears after being posted as resolved
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Then I was able to get in to my data . This is getting ridiculous!!! Has anyone else had experience chatting or calling on the phone with support. I did that twice was on the phone and chatting each time for probably 2 hours each time. Neither one was able to help me with this.
I am going to try to chat again and ask when can it be expected for this issuse to be solved!!
I just did a chat asking when we can expect this issue to be cleared up. I was told that the Tier2Dept is still working on it. They are supposed to be the escalation team in charge to resolve ongoing issues. I told her that I was upset with this and never had an issue of using Quicken for 14 years before they required a subscription. She told me to give it another 24 hours to see if this issue could be fixed. And that I would receive an e-mail letting me know. My subscription will run out in June I use it on two computers one at my church. I do not wish to change to any other financial program as I have tried free trials and most have too many bells and whistles that I don't need.
Windows 10 Pro 32 & 64-Bit Build 21296.1000
also Windows 10 Pro 64-Bit Build 19042.746
Note: Product What's New in Quicken is grayed out.. Also Year is stuck on 2020 and Copyright Date is stuck 2018 in About Quicken.
View: https://community.quicken.com/discussion/7859218/work-with-copies-of-your-actual-quicken-data-files/p1?new=1
Something different is going on with this handshake, last few days it has taken about 30 seconds of blank screen to get to home screen. Once after entering data file password, Quicken just went away- died. Doubled clicked again and then after around 20 - 30 seconds after entering password, I got home screen.
I think my initial load to home page is faster??? Maybe the handshake routine has been modified?
Amazing how Quicken is apparently unable to resolve this issue. Quicken used to be the best by far...but that was when Intuit owned it. This outfit was quick to set up the subscription service, but that apparently drained the last of their knowledge. As I mentioned before, when simple things like this appear to be a daunting challenge, I begin to feel squeamish about what kind of security they maintain.
(Removed-No Soliciting)
Thanks for the update, I was wondering, guess I won't update. Sad they can't or won't fix this issue. I remember how it was before retirement, liked to put in new features more than fixing problems- especially when if the problem was caused by another programmer.
Results:
I followed all of the steps and it’s still slow. Here’s what happens:
1. I click the quicken icon in the start menu
2. Quicken opens with the ‘Welcome to Quicken’ screen in the background
3. In the foreground is the window for me to enter my data file password
4. I enter the password and for several seconds the Welcome to Quicken screen stays active before the program actually opens my Quicken file
So I did all of your procedures and it’s still slow.
One procedure I could not perform was deleting C:\Program Files (x86)\Common Files\Intuit. This folder has the following subfolders: Database Providers, Internet Client, TurboTax and UpdateService v4
I disagree with the comment from 'thecreator' stating the problem "Only shows up for Users who have Activated Quicken with an Activation Code and using a File Password. It is a bug on the Activation Server." To clarify, The problem also occurs for Users that do not use a data file password.
I have used the recommended fix to reinstall Quicken, using this procedure: https://community.quicken.com/discussion/7844658/installing-reinstalling-windows-quicken-subscription-editions. As Divemaster said "This reload had been tried before and didn't work. Some have tried it multiple times."
Yesterday, I again tried to reload at least 3 times and with Quicken Support Personnel at least 2 times. Quicken support also had me to download Mondo Patch 26.21. This has upgraded me to R27.1.26.21. After 2 hours with Quicken Support, the Quicken ID and password popup screen still appears and Quicken will not open. Quicken Support referred me to Microsoft and provided a phone number. I would say this has not been a very good customer experience. With all of the comments from other users having the same and similar issues one would think Quicken would jump on this to get it fixed, NOW.
I have been using Quicken since DOS Quicken version 2 and have never experienced the problems like what is occuring now. I think they should walk all the upgrades back at least a year to a more stable platform.
Since I cannot open the Quicken program, does anyone have a suggestion on how I can create a QIF file of my data?
Yes they don't like anyone who disagrees with all is wonderful and we are doing great. Sad it is not really an exchange of information.
They have is over a barrel and they know it. Thing is there are others that will gladly change to another program, they better wake up!!!!!
Before your post gets deleted, thought I say I feel the same.