eBiller Multiple Accounts Locked

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nickdamico
nickdamico Member ✭✭
in Paying Bills, eBills & Scheduled Transactions (Mac)
I have several eBiller accounts with a red exclamation point next to them. Previously when this occurred, I would click on it log in and everything was good.

Now, on all of them - no matter the eBiller - I get an error "Locked Account" with a Try Again option and a longer message saying "Something went wrong." Nothing works.

This is occurring with multiple eBillers who have worked fine for a year. Bank of America, Amazon Prime and Wells Fargo among others. I can log into all of their websites without issues.

Is there anything I can try to fix this? Thank you

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  • nickdamico
    nickdamico Member ✭✭
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    I am using Quicken for Mac Subscription currently at version 5.15.3 (Build 515.33035.100).

    I'm running macOS Mojave at version 10.15.4. Thank you
  • Jon d'Alessio
    Jon d'Alessio Member ✭✭
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    I am having the same problem with Barclay, one Citibank CC (other works fine), and Synchrony Bank. I am using Quicken for Mac subscription Version 5.15.3 (Build 515.33035.100) and macOS 10.14.6.

    When I tried to report the problem I got the error message "An unexpected error occured while sending your feedback report. Please verify that you are connected to the Internet and try again."

    Anything you can do to help would be appreciated. Thank you.
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