Rushmore Loan Management Services not setting up download
michaelalessio
Quicken Mac Subscription Member ✭✭
I go to set up transaction download for my mortgage. The financial institution is listed. I use the user name and password that I do to access their site. Quicken will fail to connect in 1 or 2 very unhelpful ways:
1. After taking several minutes, it will bring me back to the "enter user name and password" dialog. <this is the more common way to fail> with no explanation.
2. Sometimes it will prompt me with a captcha that Quicken claims is from the bank (FWIW I have never seen a captcha on that banks site> . It will fail (sometimes asking for a second or even third captcha) and bring me back to the enter username and password screen, again, with no explanation.
1. After taking several minutes, it will bring me back to the "enter user name and password" dialog. <this is the more common way to fail> with no explanation.
2. Sometimes it will prompt me with a captcha that Quicken claims is from the bank (FWIW I have never seen a captcha on that banks site> . It will fail (sometimes asking for a second or even third captcha) and bring me back to the enter username and password screen, again, with no explanation.
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Best Answer
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Hello @michaelalessio
Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.
If you are attempting to connect an existing loan account in Quicken, have you instead tried adding the account new and then linking to the existing account.
To do so click on the + by accounts and attempt to sign in, is the result the same?
If the trouble persists, have you considered leaving the loan as a manual account? If a reminder is used to pay the account this will automatically generate the monthly payment and enter this into the account.
Please let me know how adding the account new goes!
-Quicken Tyka
~~~***~~~5
Answers
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I realise I did not phrase this as a question - but It is a question - ie: How do I fix this?0
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Hello @michaelalessio
Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.
If you are attempting to connect an existing loan account in Quicken, have you instead tried adding the account new and then linking to the existing account.
To do so click on the + by accounts and attempt to sign in, is the result the same?
If the trouble persists, have you considered leaving the loan as a manual account? If a reminder is used to pay the account this will automatically generate the monthly payment and enter this into the account.
Please let me know how adding the account new goes!
-Quicken Tyka
~~~***~~~5 -
Hi Tyka,
> instead tried adding the account new
Unfortunately, adding as a new account did not change the behaviour. 🙁
> have you considered leaving the loan as a manual account?
This is not acceptable. The whole reason I pay a subscription price rather than using my existing copy of Quicken 2017 is to support downloading transactions.0 -
This problem still persists.0
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@Quicken_Tyka See above ^^0
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Hello @michaelalessio
Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.
At this time I would recommend contacting support directly for advanced troubleshooting steps.
https://www.quicken.com/support#contact-support
Quicken Care has the tools to review the logs and research this issue further.
Thank you,
-Quicken Tyka
~~~***~~~0 -
I'm having the same problem.
Any fixes yet?0 -
Quicken will not connect to my account anymore.I tried to reset the account as new. I get an incorrect log in whenever I try to set up the account again. I can connect to the account on the web, so I know I'm using the right user name and password.0
This discussion has been closed.
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