Problem with Reconciliation - Date of last reconciliation given as 31/12/2020 (wrong!!!)

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DaveK
DaveK Member ✭
in Registers & Transactions (Mac)
Should I make this a Discussion rather then a question and include screen shots?
I am using Quicken for Mac 2007 16.2.4 on OS X 10.9.5
I have been using Quicken for many years & rely upon it.
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  • DaveK
    DaveK Member ✭
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    I have no transactions (in any account) dated 31/12/2020 and if I try Activities > Prior Statements, Quicken hangs (I have to Force Quit) I select "Ignore" from the "The total of the previously reconciled items ... does not match..." screen before getting the 'Reconcile Startup' screen with the 31/12/2020 date For the beginning balance.
  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
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    Hello @DaveK

    Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.

    At this time I would recommend contacting support directly for advanced troubleshooting steps.

    https://www.quicken.com/support#contact-support

    Quicken Care has the ability to initiate a screen share to view the issue in real-time to review and research this further.

    Thank you,

    -Quicken Tyka

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