Loan Payments Not Automatic

RWP396 · July 2020

I am a long-term user of Q for Windows who recently converted to Q for Mac. I had a mortgage loan set up which automatically posted the monthly payment to a checking account as well as the appropriate entries to the principal balance and escrow accounts. The Mac version of the set up appears to be correct, but the loan payments aren't happening. Do I somehow also need to set up a scheduled transaction?

Quicken_Tyka · July 2020

Hello @RWP396

Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a follow-up response.

At this time I would recommend contacting support directly for advanced troubleshooting steps.

https://www.quicken.com/support#contact-support

Quicken Care has the ability to initiate a screen share to view the issue in real-time to review and research this further.

Thank you,

-Quicken Tyka

John_M · July 2020

Have you tried the following:

Go to the mortgage account
Click on "Edit Loan and Payment Terms"
Click on the second button at the top "Bill Reminder"
Follow the steps

RWP396 · July 2020

Yes I have - it all looks like it is set up correctly.

Quicken_Tyka · July 2020

Hello @RWP396

Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a follow-up response.

At this time I would recommend contacting support directly for advanced troubleshooting steps.

https://www.quicken.com/support#contact-support

Quicken Care has the ability to initiate a screen share to view the issue in real-time to review and research this further.

Thank you,

-Quicken Tyka

Loan Payments Not Automatic

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