Online Biller setup issue: The Hartford
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gsjones
Member ✭
I am unable to link a reminder for The Hartford. I have tried this many many times and just spent 90 minutes on your helpline with no resolution.
I tell it to link and it asks for login and password. I provide and it asks to text a code for additional verification which I do. When finished, it says try again. It also offers me an option to Unlink so I am assuming that means it did link. The reminder has no bill info and has a note saying account is locked. Login to your biller's web site to check the status of this account. I have logged into the site many many times and on multiple computers. I get right into my account and there are no flags or messages saying there is any issue. I called them today to verify there is nothing blocking the account and they found nothing. I don't know how it could be linking and at the same time says I'm locked out and does not download any billing info. Help please.
I tell it to link and it asks for login and password. I provide and it asks to text a code for additional verification which I do. When finished, it says try again. It also offers me an option to Unlink so I am assuming that means it did link. The reminder has no bill info and has a note saying account is locked. Login to your biller's web site to check the status of this account. I have logged into the site many many times and on multiple computers. I get right into my account and there are no flags or messages saying there is any issue. I called them today to verify there is nothing blocking the account and they found nothing. I don't know how it could be linking and at the same time says I'm locked out and does not download any billing info. Help please.
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Comments
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Hello @gsjones
Thank you for taking the time to visit the Community to report this issue, although I apologize that you were unable to get this resolved.
I have a few additional questions to help me isolate what could be happening.
First, at any point when adding this bill were you presented with an option to enter a code or answer a question?
Next, have you tried to change the password on the biller's website? If not, I would try to change the password and see if you are able to connect.
Please let me know if you do not receive a prompt to enter a password or answer a question.
-Quicken Tyka~~~***~~~0 -
The only question I was presented with as mentioned above was my login and password and then it texted me a code for additional verification. I have changed my password on the Hartford site and have tried to update that biller again but at the moment I am getting a message Unable to update billers. Is there a problem on your end at this time?0
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No it keeps telling me that I am not entering the correct text code even though I have tried multiple times and with multiple codes I have been sent.0
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Hello @gsjones
Thank you for the response and the additional details.I have gone ahead and reported this biller, please allow 48 hours before attempting to sync the bill once more.
Please let me know if the error persists.
Thank you,
-Quicken Tyka~~~***~~~0
This discussion has been closed.