Manual loan account setup loop

MarshaP
MarshaP Quicken Windows Subscription Member
edited August 2022 in Errors and Troubleshooting (Windows)
I am trying to setup a mortgage loan account manually. I get as far as the "Your Loan Reminder" screen that says Quicken will add a loan reminder for this account. When I click Next it takes me to the "Loan Payment Reminder" screen. After I click "done" on this screen I am taken back to the "Your Loan Reminder" screen. Clicking Next takes me back to the "Loan Payment Reminder" screen in a continuous loop. :/ :/ :(

Comments

  • Chris_QPW
    Chris_QPW Quicken Windows Subscription Member ✭✭✭✭
    What is the version of Quicken are you on (Help -> About Quicken), if you aren't on 29.20 or above I suggest you install this patch.
    Update and Mondo Patch: Subscription Release of Quicken for Windows
  • Sherlock
    Sherlock Quicken Windows Subscription Member ✭✭✭✭
    If you haven't already, you may want to review: https://www.quicken.com/support/advanced-data-file-troubleshooting-correct-problems-quicken-windows
  • MarshaP
    MarshaP Quicken Windows Subscription Member
    Thanks. I have Quicken Premier 2020 and the most recent version (R29.20), so that doesn't seem to be the problem.
  • MarshaP
    MarshaP Quicken Windows Subscription Member
    Not a data file problem. I'm trying to set up a new loan account.
  • Sherlock
    Sherlock Quicken Windows Subscription Member ✭✭✭✭
    edited October 2020
    MarshaP said:
    Not a data file problem. I'm trying to set up a new loan account.
    Failing to create a reminder while adding the new loan account appears to be a data file problem.  I'm aware of five posts on this issue since December 2019 through June 2020. If you haven't already, please try following the guidance provided and create a test file.
  • MarshaP
    MarshaP Quicken Windows Subscription Member
    Thank you! I will try the test file.
  • rodney
    rodney Quicken Windows Subscription Member ✭✭
    Having the same issue when trying to create an Auto Loan account.
  • rodney
    rodney Quicken Windows Subscription Member ✭✭
    Created a test file as recommended, problem persists.
    Ran Validate and Repair, problem persists.

    Any other suggestions?
  • Sherlock
    Sherlock Quicken Windows Subscription Member ✭✭✭✭
    rodney said:
    Having the same issue when trying to create an Auto Loan account.
    rodney said:
    Created a test file as recommended, problem persists.
    Ran Validate and Repair, problem persists.

    Any other suggestions?
    If you're following the guidance provided, you should be contacting Quicken Support next: https://www.quicken.com/support/quicken-support-options  
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