How can password be changed it current one is unknown

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pappy
pappy Member ✭
in Signing in, Passwords, and Activation (Windows)
Unlike good software that offers a solution if a password is forgotten, my Quicken Deluxe pay-by-the-year version on Windows either does not, or I'm not seeing it. I cannot even change a phone number without a password. Quicken was installed on my computer by a technician who never told me anything about a password, so I've never known one. Any suggestions, please? Thanks if you can assist me.
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  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
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  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
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    Hmm now that I think of it you are probably talking about this password:


    Note that the subscription is tied to a Quicken Id.  Just installing Quicken doesn't mean that you have paid for a subscription.  If you did then certainly the person doing that should have given you the Quicken Id/password.  If all they did is install Quicken, but not setup a subscription then you need to create a new Quicken account, and pay for the subscription to use Quicken.
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  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
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    If you need help with this you should contact Quicken support:
    Contact Quicken Support
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  • pappy
    pappy Member ✭
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    Thank you, Chris_QPW, for attempting to help me. A friend did some work for me and bought the Q program he installed. I've been using it for a year, updated regularly, and have now been notified that annual re-enrollment is coming up. I need to change a phone number and a few other things but have no way to do so. I will call support, hoping adequate help will be forthcoming. Thank you! Bob Lambert.
  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
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    Well just so you know, once you have the password, you can go to https://www.quicken.com/ select Sign In -> My Account and change the information there.  Of course that requires you logging in, and the password, and any "forgot password" action is going to be based on the mobile phone or email address being right.

    But Quicken support should be able to help in any case.
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