Bank transactions not downloading

Quicken Mac Subscription Member
in Download, Add/Update Accounts (Mac)
I am now 10 days behind on bank transactions downloads. I get on my accounts on banks website and the transactions are there, however Quicken acts as though no new transactions exists. This is on PNC and United federal both so I don't think its a bank problem. It downloads the vanguard transactions. I believe my problems started with the last quicken Update.

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Comments

  • Quicken Mac Subscription SuperUser, Mac Beta Beta
    I don't have much information here (errors, etc.), but since it is multiple banks (PNC and UFCU), I suspect that something has gotten hung up with the Quicken Connect services. Vanguard is investments, so that is Direct Connect, so that is likely why it still works.

    I suggest reaching out to official Quicken Support as they have more tools to assist you/reset your account, etc.

    https://www.quicken.com/support#contact-support 
  • Quicken Mac Subscription Member
    It shows no errors, it just acts normal download except no new transactions. I will try and see what supports has to say.
  • Quicken Windows Subscription Member
    Support seems unable to assist with these type of errors (adding new accounts and download issues).
  • Quicken Mac Subscription SuperUser, Mac Beta Beta
    @Cherioer Quicken Support definitely should be able to help with these problems. As with any company, some support reps are better than others, so it might be worth trying again.
    Quicken Mac Subscription • Quicken user since 1993
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