Has anyone experienced Windows 10 closing Quicken after trying to view a portfolio?

Swaznol
Swaznol Quicken Windows Subscription Member ✭✭
edited August 2022 in Errors and Troubleshooting (Windows)
Any help would be appreciated.

Thanks

Answers

  • Sherlock
    Sherlock Quicken Windows Subscription Member ✭✭✭✭
    If you haven't already, you may want to review: https://www.quicken.com/support/advanced-data-file-troubleshooting-correct-problems-quicken-windows
  • Swaznol
    Swaznol Quicken Windows Subscription Member ✭✭
    Sherlock thanks for the quick reply. Yep, I spent a good part of yesterday working with support. The end result was the agent thinks its either a Windows issue or a hardware issue. I ran a number of checks on the hardware and memory plus ran Norton to check for viruses. So far no hits that's why I reached out the community to see if anyone else has seen this problem.
  • Sherlock
    Sherlock Quicken Windows Subscription Member ✭✭✭✭
    Swaznol said:
    Sherlock thanks for the quick reply. Yep, I spent a good part of yesterday working with support. The end result was the agent thinks its either a Windows issue or a hardware issue. I ran a number of checks on the hardware and memory plus ran Norton to check for viruses. So far no hits that's why I reached out the community to see if anyone else has seen this problem.
    Did the issue reproduce with the test file?
  • Swaznol
    Swaznol Quicken Windows Subscription Member ✭✭
    Nope, but we did run QIClean and it did reproduce. However I will create a test file later today and give it a shot. Thanks
  • Sherlock
    Sherlock Quicken Windows Subscription Member ✭✭✭✭
    Swaznol said:
    Nope, but we did run QIClean and it did reproduce. However I will create a test file later today and give it a shot. Thanks
    If the issue does not reproduce with the test file, I suggest you perform the Copy and Validate instructions.
  • Swaznol
    Swaznol Quicken Windows Subscription Member ✭✭
    You should be working for Quicken The test file and validation worked.

    Surprised the Quicken tech didn't suggest it.

    Thanks again.
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