Schwab Download/Update returns Error 403 on all acounts

Quicken Mac Subscription ✭✭✭✭
I'm using Mac Version 6.0.3 (Build 600.37136.100) on macOS 10.14.6

As of today I'm not able to download Schwab account transactions. Doing so results in 
Download Error (403)
HTTP-403 Error from Charles Schwab & Co., Inc.
Last attempt 1/7/2021 - 5:39 PM
0 new transactions downloaded

I get this for 3 accounts that I previously had no problem with, at least as of 1/7/2021 at 5:39 PM. ;-)

Please update us on when this issue will be resolved or how we can fix it if its and issue for us to resolve.


Welcome!

It looks like you're new here. Sign in or register to get started.
«13

Comments

  • Quicken Mac Subscription Member ✭✭✭✭
    All of sudden I can't connect to Schwab this AM. Anyone else having this issue?
  • Quicken Mac Subscription Mac Beta Beta
    no issue for me.  perhaps related to peak volume throttling of traffic that banks have been doing?  noticed many complaints across multiple providers here in Q logs. Also, schwab has had a peak volume for phone/messaging status alert after login for the past almost 2 weeks now.
    Long time user, mac only, brand new to beta testing.  NOOB.  Allin on beta.
  • Member ✭✭
    Same for me. Schwab accounts not connecting (403 error). All other accounts connect and download.
  • Quicken Windows Subscription SuperUser ✭✭✭✭✭
    Have you checked to make sure that your accounts are connected using the Direct Connect method?
    I may be wrong, but based on what I've been reading here, other methods may no longer be supported by Schwab.
  • Member ✭✭
    All 3 of my Schwab accounts are Direct Connect. Still no service.
  • Quicken Mac Subscription Member ✭✭✭✭
    I can't check at the moment (not at my computer). Will check in a couple of hours and update.
  • Quicken Mac Subscription Member ✭✭✭✭
    I have 3 different Schwab accounts and all 3 are giving me the 403 error. Tried reconnecting and no impact. All are direct connect.
  • Quicken Windows Subscription SuperUser ✭✭✭✭✭
    Has anyone called Schwab Support yet?
  • Quicken Mac Subscription Member ✭✭✭✭
    I sent Schwab an e-mail. The wait time on the phone was too long.
  • Member ✭✭
    Same here. Doesn't work on two different sets of accounts with two different quicken files, so clearly not a single user signon issue. It's something more general. Just started today, was working at least through Jan 9.
  • Quicken Windows Subscription Alumni ✭✭✭✭

    Hello Everyone.

    Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. We've recently been seeing an increase in the error Http 403 so we're looking to collect logs to have a deeper look. Once you have a chance could you please go across the top and select help > Report a problem. In the subject line please put ATTN:Francisco  and also make sure to have every log file also selected (This should be selected by default). Once you have done this please let us know as well.


    Thanks,

    Quicken Francisco


  • Member ✭✭
    Still showing no connection on the Account Status page, however, all 3 Schwab accounts have been updated correctly!! A total of 7 investment items were updated that are included in the 3 accounts.
  • Quicken Mac Subscription Member ✭✭✭✭
    I have sent the file to ATTN:Francisco as requested.
  • Quicken Mac Subscription Member ✭✭✭✭
    I did speak with someone at Schwab tech support and they too are aware of this issue.
  • Member ✭✭✭
    Having similar issue. Can I also forward you my logs as well? Thanks
  • Quicken Mac Subscription Member ✭✭
    I'm having the same issue. All accounts are synching except Schwab. I'm getting the same Download Error (403) HTTP-403 Error from Charles Schwab & Co., Inc.. I just went back into Quicken and sent my log files to your attention. Thanks in advance for the help!
  • Quicken Mac Subscription Member, Mac Beta Beta
    I’m having the same issue. 
  • Quicken Mac Subscription Member
    I am having the same issue. Just sent my log files.
  • Quicken Mac Other Member ✭✭
    Same problem started 02:16 Mon 01/11/2021
  • Quicken Mac Subscription Member ✭✭
    Still unable to connect this morning.
  • Quicken Mac Subscription Member ✭✭✭
    Same issue here. Sending log files.
  • Quicken Mac Subscription Member ✭✭✭
    Same issue here, with one exception. I have a Schwab checking account that downloaded this morning, so why the other Schwab accounts did not is even quirkier.
  • Quicken Mac Subscription Member, Mac Beta Beta
    I just send log files. Still not working. 
  • Quicken Mac Subscription Member ✭✭
    I just sent log files, I'm having the same issue.
  • Quicken Mac Subscription Member ✭✭
    Quicken mac can't connect to Schwab on 1/12/21.
    Why?
  • Quicken Mac Subscription Member
    Same issue here. Began 2 days ago and only with Schwab accounts. Please confirm if log files would be helpful and I will send.
  • Quicken Mac Subscription Member ✭✭✭✭
    Schwab issue continuing this AM...
  • Quicken Mac Subscription Member ✭✭✭✭
    edited January 2021
    See this link. Issue continuing this AM (January 12): [removed - self referencing link]
  • Quicken Mac Subscription Member
    Same issue here
  • Same issue. Hasn't downloaded ince 1/10. Do you want log files?
This discussion has been closed.