None of my accounts are downloading

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katieb809
katieb809 Member ✭✭
edited May 2021 in Download, Add/Update Accounts (Windows)
Been using Quicken for years but for past few weeks it has not been downloading any of my transactions. I have checked and double checked and all the passwords are correct, it says it is updating, but nothing at all downloads.

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  • Quicken Francisco
    Quicken Francisco Alumni ✭✭✭✭
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    Hello @katieb809

    Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. That is quite odd that you're not able to download any transactions. I'm wondering to start off here if we may not be connected to quicken which could be a reason. Are you getting any error messages or does it always just say updating  as well? Lets try signing out and signing back in to start off here to see if that might help.

    1. Go to Edit
    2. Preferences
    3. Quicken ID & Cloud accounts
    4. Sign in as a different user (or it might say Sign in using a different Quicken ID)
    5. Follow the prompts to Sign Out
    6. Sign back in using your Quicken ID (email) and password (this screen is not a pop-up box)
    Once you've done this see if you're able to download if not we'll see what we can try next.

    Thanks,

    Quicken Francisco


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