Quicken Freezing

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System
System Member admin
in Download, Add/Update Accounts (Windows)
This discussion was created from comments split from: One step update not updating.

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  • Fran Streitman
    Fran Streitman Member ✭
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    When trying to use one step update. I get a window that freezes the program. the window is so big that if there is a done or cancel box to click, it is not visible and cannot be accessed. Then I have to shut down the computer and start the program again. He;p.
  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    edited February 2021 Answer ✓
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    Hello @Fran Streitman

    Thank you for taking the time to visit the Community to post your issue. 

     I would start by uninstalling using the QcleanUI utility and then reinstalling the Quicken application.

    https://www.quicken.com/support/using-qcleanui-uninstall-quicken

    Please let me know if the freezing persists after completing this step.

    -Quicken Tyka
    ~~~***~~~
  • Mdkd
    Mdkd Member ✭
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    Quicken is freezing when I log on so I have to end task and reboot and then sometimes will work. Also after finally logging on and I update my account it will freeze or say try later. Occasionally I have had bugsplat pop up. I called customer support and share screen and they could not identify problem. This started several months ago.
  • boulangerstephen
    boulangerstephen Member ✭
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    I have reloaded quicken multiple times and restored my backup file. When I open my Bill and income it shows everything. Once I close quicken and re-open and click on bill and income it freezes the program and I ended up having to go to task manager to close the program.
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