you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. I'm wondering here what might be causing it but to start off here lets try seeing if maybe we're not connecting to the quicken servers to download information. I'll leave the steps down below on how to do this.
Once you've tried this let us know if anything changes. If not please let us know the FI's you're having issues with and let us know if there's any errors as well when you download.