you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. We are currently experiencing issues with BOA but you're having a different error than the one reported so it may be a side effect of the error. If you wouldn't mind could we try in a test file to see if we're experiencing the same issue? You can do so by going across the top to file > new > start from Scratch > Select the best fitting categories > Don't use mobile web. From here you should be at the main screen and it'll ask for you to add an account but you can close out of that and import the file as you would normally. Once you're able to add the account let us know if you're experiencing the same issue.
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