Reauthorization SunTrust Bank - Error CC-507

cbhenry · February 2021

When I update, I receive error message CC-507. It says I must reauthorize accounts and it displays a "Reauthorize" button. When I click on this, it appears to communicate for a moment and then displays the same page. No accounts ever appear for reauthorization. Has never been a problem. Using Win 10 and Web Connect.

Thanks

Quicken Francisco · February 2021

Hello @cbhenry

Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. That is quite odd I'm wondering if we might need to deactivate/reactivate them so that they're reauthorized properly. I'll leave instructions down below.

First thing I'll recommend is to save a backup to revert back to just in case. You can find how to do so down below.

https://www.quicken.com/support/how-backup-or-restore-your-quicken-data

Next we'll try deactivating all of the accounts. You can do so by following the article listed down below.

https://www.quicken.com/support/deactivate-online-banking-services-quicken-account

Once all the accounts are deactivated go ahead and follow the article here on reconnecting the accounts.

https://www.quicken.com/support/reactivating-deactivated-account

Once you've done this let us know how it goes. If you're still having issues we'll see what we can try next.

Thanks,

Quicken Francisco

Reauthorization SunTrust Bank - Error CC-507

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