Still having problems Downloading Netxinvestor

Quicken Windows Subscription Member ✭✭
edited June 2021 in Investing (Windows)
From other threads, some people can log into NetXinvestor using the 3 digit code and others can’t. I still can’t. My three digit code is all letters, not numbers. Does that make a difference/
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Best Answer

  • Alumni ✭✭✭✭
    Answer ✓
    Hello @djadamson0104

    Thank you for the response and for providing more details.

    An "It's not your fault" error will require a contact to support for a review of the log files and possible escalation to resolve.

    https://www.quicken.com/support#contact-support

    When contacting support, be sure to let me know how long you have been receiving this error.

    Let us know how it goes!

    -Quicken Tyka

    ~~~***~~~

Answers

  • Quicken Windows Subscription Alumni ✭✭✭✭

    Hello @djadamson0104

    Thank you for reaching out on the community and telling us about your issue. I do apologize in the issue you're having. That is odd I'm wondering where exactly the issue is. I believe in this case it might help trying to see on a test file if we have a similar issue. This will give us a better idea of where exactly the issue is. I'll leave steps down below and you can find it on the third step on the article.

     https://www.quicken.com/support/advanced-data-file-troubleshooting-correct-problems-quicken-windows

    Once you get the chance let us know what you're able to find out. From there we'll see what we able to find next.

    Thanks,

    Quicken Francisco


  • Quicken Windows Subscription Member ✭✭
    I still get the same problem - Attached is a screen print
  • Alumni ✭✭✭✭
    Answer ✓
    Hello @djadamson0104

    Thank you for the response and for providing more details.

    An "It's not your fault" error will require a contact to support for a review of the log files and possible escalation to resolve.

    https://www.quicken.com/support#contact-support

    When contacting support, be sure to let me know how long you have been receiving this error.

    Let us know how it goes!

    -Quicken Tyka

    ~~~***~~~

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