Deposits not downloading

wow, thank you so much! I will try.

Ok, I was finally able to try your test file suggestion, Francisco. Sorry for the delay. When I set up the test file and downloaded the transactions, they seem to look ok, unlike what happens with my actual Quicken file. So does this mean the file is corrupt? How do I fix?

There are actually some other issues other than what I described above (missing transactions in the register). When I look at the downloaded transactions after doing an Update/Send, I see transactions in the "Online Center" window, but these transactions don't link to the register.

Another weird glitch is when I click "Compare to Register" in the online center window, the online center window minimizes itself.

Another thing - whenever I exit Quicken, it says there are online payments to send and asks if I want to send them. I hit "yes", but the next time I exit quicken it asks me the same question. So it doesn't seem to actually be sending the payments even though I said to.

So please let me know how to fix this or if you have anything else you want me to try.

Thanks!

> @"Quicken Francisco" said:
> @MonaRita
>
> Thanks for the update. It sounds like there's a couple of different issues that are happening here. One thing I'd like to try to see if you're able to do is see if we're able to deactivate the accounts then set them up as new. This should hopefully fix a couple of issues if we are able to do so. I'll leave steps on how to do so down below.First thing I'll
> recommend is to save a backup to revert back to just in case. You can find how
> to do so down below. 
>
> https://www.quicken.com/support/how-backup-or-restore-your-quicken-data
>
> Next we'll try
> deactivating all of the accounts. You can do so by following the article listed
> down below.
>
> https://www.quicken.com/support/deactivate-online-banking-services-quicken-account
>
> Lastly across the top select tools > add account. Search and try to sign into your FI. When reconnecting the accounts make sure to select link to an existing account so that it doesn't create a new one.
>
> Once you've done this see if we're able to get our transactions downloading properly. Ideally it also clears up the other issues as well. Let us know how it goes!
>
> Thanks,
> Quicken Francisco

Francisco:

Sorry for the late response, I have been out of town. So the problem remains. I tried to deactivate the account as you suggested, but it won't let me. It gives the error:

"Quicken can not edit Joint checking because there are downloaded transactions that must first be accepted into the account register or transaction list. Finish accepting the downloaded transactions, and try again."

But when I look at the "Downloaded Transactions" on the screen below the register, it says "> Downloaded Transactions (0)". But the online center shows many many transactions. Aren't those downloaded transactions? Those are the transactions that are the problem - I can't reconcile them.

Is there any way we can get phone support for this, where someone would remote connect into my screen? I'm not sure going back and forth on this discussion forum is going to get us to a solution.

Thanks again for your help.